Courtney Jordan
Newport,NC
Summary
Motivated with over 20 years of customer services and management experience.
Overview
20
20
years of professional experience
Work History
Manager
Silverline Jewelry Art & Unique Finds
10.2013 - Current
- Managed and motivated employees to be productive and engaged in work.
- Completed multiple tasks within specific timeframes.
- Maintained professional, organized, and safe environment for employees and customers.
- Cross-trained existing employees to maximize team performance.
- Developed detailed plans based on broad guidance and direction.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Developed and maintained relationships with customers and suppliers.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Packager
Concept Marketing Inc.
09.2010 - 06.2023
- Assisted the owner with updating company database with customer information and ensured billing information was up to date.
- Assisted with advertisements and graphic design.
- entrusted to cover management positions when other staff was unavailable.
- Managed inventory levels efficiently, minimizing stockouts while reducing excess stockholding costs.
- Consistently met or exceeded daily productivity targets through effective time management and prioritization of tasks.
- Demonstrated flexibility by adapting readily to changes in production schedules or priorities, maintaining productivity during periods of high demand or unexpected challenges.
- Reviewed orders by inspecting labeling, packaging, and contents.
- Completed all orders within established time frames to support timely deliveries.
- Followed packing processes to increase speed and accuracy.
- Placed items into bags, boxes or other containers.
Assistant Property Manager
ERA Tetterton Management Group At Summer Winds
04.2004 - 01.2009
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Developed strong relationships with vendors, negotiating services.
- Implemented new marketing strategies to attract prospective tenants and maintain high occupancy rates.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
- Kept accurate records of all resident and tenant correspondence.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Escalated major issues to property manager for immediate remediation.
Education
GED -
Carteret Community College
Morehead City, NCSkills
- Performance Management
- Staff Development
- Time Management
- Team Leadership
- Staff Management
- Cross-Functional Teamwork
- Decision Making
- Emotional Intelligence
- Problem Solving
- Conflict Resolution
- Emergency Response
- Schedule Management
Timeline
Manager
Silverline Jewelry Art & Unique Finds
10.2013 - Current
Packager
Concept Marketing Inc.
09.2010 - 06.2023
Assistant Property Manager
ERA Tetterton Management Group At Summer Winds
04.2004 - 01.2009
GED -
Carteret Community College
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