Courtney Jordan
Newport,NC
Summary
Motivated with over 20 years of customer services and management experience.
Overview
20
20
years of professional experience
Work History
Manager
Silverline Jewelry Art & Unique Finds
10.2013 - Current
- Managed and motivated employees to be productive and engaged in work.
- Completed multiple tasks within specific timeframes.
- Maintained professional, organized, and safe environment for employees and customers.
- Cross-trained existing employees to maximize team performance.
- Developed detailed plans based on broad guidance and direction.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Developed and maintained relationships with customers and suppliers.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Packager
Concept Marketing Inc.
09.2010 - 06.2023
- Assisted the owner with updating company database with customer information and ensured billing information was up to date.
- Assisted with advertisements and graphic design.
- entrusted to cover management positions when other staff was unavailable.
- Managed inventory levels efficiently, minimizing stockouts while reducing excess stockholding costs.
- Consistently met or exceeded daily productivity targets through effective time management and prioritization of tasks.
- Demonstrated flexibility by adapting readily to changes in production schedules or priorities, maintaining productivity during periods of high demand or unexpected challenges.
- Reviewed orders by inspecting labeling, packaging, and contents.
- Completed all orders within established time frames to support timely deliveries.
- Followed packing processes to increase speed and accuracy.
- Placed items into bags, boxes or other containers.
Assistant Property Manager
ERA Tetterton Management Group At Summer Winds
04.2004 - 01.2009
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Developed strong relationships with vendors, negotiating services.
- Implemented new marketing strategies to attract prospective tenants and maintain high occupancy rates.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
- Kept accurate records of all resident and tenant correspondence.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Escalated major issues to property manager for immediate remediation.
Education
GED -
Carteret Community College
Morehead City, NCSkills
- Performance Management
- Staff Development
- Time Management
- Team Leadership
- Staff Management
- Cross-Functional Teamwork
- Decision Making
- Emotional Intelligence
- Problem Solving
- Conflict Resolution
- Emergency Response
- Schedule Management
Timeline
Manager
Silverline Jewelry Art & Unique Finds
10.2013 - Current
Packager
Concept Marketing Inc.
09.2010 - 06.2023
Assistant Property Manager
ERA Tetterton Management Group At Summer Winds
04.2004 - 01.2009
GED -
Carteret Community College
Similar Profiles
Misty VogelMisty Vogel
Resale Shop Owner at Jades Gems And Unique FindsResale Shop Owner at Jades Gems And Unique Finds
Ting Him, Chrisb LamTing Him, Chrisb Lam
Product & Business Development Manager at Kwong's Art Jewellery Trading Co., Ltd.-My JewelryProduct & Business Development Manager at Kwong's Art Jewellery Trading Co., Ltd.-My Jewelry
Donya AvilaDonya Avila
Camp Counselor Volunteer at Naples Art, Antique & Jewelry ShowCamp Counselor Volunteer at Naples Art, Antique & Jewelry Show
Aaron TaylorAaron Taylor
Stable Hand at Orlowski Premiere Paint HorsesStable Hand at Orlowski Premiere Paint Horses
William SeavyWilliam Seavy
Pilot at Mayo AviationPilot at Mayo Aviation