Courtney Jorgensen
West Haven
Summary
Accomplished Manager with a proven track record at The Rusted Spoon, adept in operations management and conflict resolution. Able to smoothly equip employees to independently handle daily functions and meet customer needs. Skilled in team leadership and decision-making, ensuring efficient problem-solving and operational excellence.
Overview
13
13
years of professional experience
Work History
Manager
The Rusted Spoon
03.2015 - Current
- Resolved guest complaints with prompt, personalized service.
- Established a welcoming atmosphere to encourage repeat visits.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Collaborated with kitchen staff to streamline order preparation processes, reducing wait times for customers.
Membership Clerk
Costco Wholesale
07.2017 - 09.2018
- Supported organizational growth goals by actively participating in marketing focused on increasing membership numbers and overall revenue.
- Enhanced member satisfaction by promptly addressing inquiries and efficiently resolving issues.
- Assisted in marketing efforts for membership drives, resulting in a steady growth of new members each quarter.
- Processed membership applications, ensuring accurate data entry and timely updates in the database.
- Processed members returns for resale or D&D.
Personal Assistant
Turner Gas
05.2012 - 08.2012
- Maintained appropriate filing of personal and professional documentation.
- Kept detailed track of invoices for trucking companies, and stored and sorted in Excel.
Education
Nail Technician
OWATC
Ogden, UT02-2020
High School Diploma -
Roy High School
Roy, UT05-2015
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff management
- Task delegation
- Relationship building
- Operations management
- Sales techniques
- Conflict resolution
Timeline
Membership Clerk
Costco Wholesale
07.2017 - 09.2018
Manager
The Rusted Spoon
03.2015 - Current
Personal Assistant
Turner Gas
05.2012 - 08.2012
Nail Technician
OWATC
High School Diploma -
Roy High School
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