Courtney Jurco
Tampa,FL
Summary
Dedicated Pharmacy Liaison with over 17 years of experience in the pharmaceutical industry. Skilled in developing strong relationships with healthcare providers, pharmacies, and insurance companies to ensure seamless communication and efficient resolution of medication-related issues. Proficient in analyzing data, identifying trends, and implementing strategies to improve medication adherence and patient outcomes. Known for exceptional communication skills, problem-solving abilities, and a proactive approach to driving success in pharmacy operations.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Pharmacy Liaison
Shields Health Solutions
05.2024 - Current
- Provided cross-coverage for clinical liaison team during absences to ensure continuity of care and service delivery.
- Assisted in training and mentoring new hires across both call center and liaison roles, promoting team readiness and operational efficiency.
- Contributed to the successful launch of a new clinic by supporting operational setup, workflow implementation, and coordination between pharmacy and clinical teams.
- Conducted audits of liaison work for accuracy and compliance, delivering detailed insights and recommendations to leadership.
Cardiology Pharmacy Liaison
Shields Health Solutions
01.2023 - Current
- Acted as a key point of contact between cardiology healthcare providers and pharmacy staff to streamline medication management and optimize patient care.
- Received and reviewed medication orders for accuracy and completeness.
- Provided excellent customer service, answering questions and addressing concerns.
- Assisted patient's with obtaining financial assistance in the form of copay cards and grants.
- Set up deliveries of medication refills and dose changes in a timely manner to assist in medication adherence.
Call Center Pharmacy Technician
Shields Health Solutions
08.2022 - 11.2023
- Resolved patient inquiries and concerns related to medication orders and insurance coverage in a professional and timely manner.
- Called patients to set up deliveries of medication refills prior to them running out to assist in medication adherence.
- Received inbound phone calls and assisted with patient inquiries related to medication deliveries.
- Utilized knowledge of pharmacy law and regulations to ensure compliance with record-keeping and confidentiality requirements
Registered Nurse
Brandon Regional Hospital
01.2021 - 08.2022
Senior Pharmacy Technician
Walgreens
04.2007 - 12.2020
Education
Associate in Science - Nursing
Hillsborough Community College
Tampa12-2020
Associate in Arts AA -
Hillsborough Community College
Tampa05-2016
Certification
Certified Pharmacy Technician CPhT April 2010
Registered Pharmacy Technician RPT November 2009
Timeline
Senior Pharmacy Liaison
Shields Health Solutions
05.2024 - Current
Cardiology Pharmacy Liaison
Shields Health Solutions
01.2023 - Current
Call Center Pharmacy Technician
Shields Health Solutions
08.2022 - 11.2023
Registered Nurse
Brandon Regional Hospital
01.2021 - 08.2022
Senior Pharmacy Technician
Walgreens
04.2007 - 12.2020
Associate in Science - Nursing
Hillsborough Community College
Associate in Arts AA -
Hillsborough Community College
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