Kathleen Gurba Korb
Port Jefferson Station
Summary
Accomplished pharmaceutical professional with 15+ years of experience in major national retail chains and prestigious specialty pharmacy networks in the Tri-state area. Demonstrates consistent accomplishment and proficiency in cultivating enduring connections with patients, clients, and healthcare practitioners. Meticulous in approach, dedicated to upholding elevated quality assurance and control standards within the specialized pharmacy sphere.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Multi-Specialty Pharmacy Liaison
Shields Health Solutions / NYU Langone Medical Center
2019.01 - Current
- As an integral member of the hospital's healthcare team, I am dedicated to delivering exceptional patient care through the provision of personalized medication management services. My primary responsibilities encompass close collaboration with clinicians, oversight of medication requirements, expansion of the patient demographic, ensuring medication adherence, management of inquiries, and resolution of insurance-related matters. Additionally, I am actively engaged in driving process improvement initiatives, maintaining meticulous documentation, and upholding the highest standards of patient confidentiality. My overarching aim is to consistently elevate operational standards and to serve as a respected and indispensable partner to stakeholders across the organization.
Regional Account Manager
City Drugs Specialty Pharmacy
2018.09 - 2019.01
- I was responsible for overseeing sales activities for designated accounts in the Bronx, Queens, and Long Island. My key focus was on prioritizing customer satisfaction, generating and evaluating leads, and cultivating client referrals. Additionally, I upheld a customer database, executed marketing initiatives, and conducted sales calls. Moreover, I delivered presentations on company products and services, drafted sales proposals, provided product training, and monitored market dynamics and competitors.
Intake and Prior Authorization Department Supervisor / Regional Account Executive for Chronic Inflammatory Disease
Paramount Specialty Pharmacy
2017.08 - 2018.08
- In my role as the Intake and Prior Authorization Department Supervisor, I was tasked with overseeing daily operations to uphold the company's established turnaround time. Additionally, as the Regional Account Executive for Chronic Inflammatory Disease, I held responsibility for managing the territories within New York City and its environs. I served as the key point of contact for communication from company accounts, pharmaceutical representatives, and healthcare entities. Moreover, I facilitated copay assistance for patients and ensured strict adherence to regulatory requirements.
Billing Department Supervisor / Lead Specialty Pharmacy Technician / Company Urology Outside Sales Representative
Life Infusions Pharmacy
2015.04 - 2017.07
- As the Supervisor of the Billing Department, my primary responsibility entailed the management of multiple employees to ensure the completion of all billing tasks within a twenty-four-hour timeframe. Additionally, I held the exclusive role of Urology Outside Sales Representative, covering an extensive geographic area and serving as the key liaison for over twenty accounts and pharmaceutical representatives. My duties included interfacing with insurance companies to navigate medical and pharmacy benefits, as well as facilitating copay assistance for patients in need. Furthermore, I maintained close communication with company executives to guarantee compliance with Medicare regulations, addressed customer grievances, and oversaw prescription transfers.
Clinical Care Coordinator / Indigent Drug Reviewer / Prescription Benefits Reimbursement Specialist
CareMed Pharmaceutical Services
2011.09 - 2015.04
- I held the position of the exclusive Indigent Drug reviewer at Ferring Pharmaceuticals, responsible for assessing the Firmagon product. Additionally, I managed internal copay assistance for the luteinizing hormone-releasing hormone Injectable Department. Serving as the main point of contact for physician offices and pharmaceutical representatives, I facilitated insurance verification for both Trelstar and Firmagon. Furthermore, I coordinated with third-party insurance companies to manage prostate cancer and OA injectable medical and pharmacy benefits, including prior authorizations and appeals. Communication with the Director of Prescription Fulfillment Programs was part of my responsibilities, ensuring compliance with billing regulations for all prescriptions. Seamless transfers of prescriptions and related follow-ups were also under my purview.
Pharmacy Technician
CVS/Caremark
2009.08 - 2011.04
- During my tenure at CVS Caremark, I meticulously prepared medications in adherence to the pharmacy's quality standards and government regulations. To ensure optimal inventory control, I implemented Efficient Inventory Management (EIM) principles, which led to improved cash flow, enhanced customer service, and more accurate prediction of future needs. Additionally, I promptly addressed customer inquiries via phone or email. Furthermore, I skillfully handled the shipment of packages to patients using UPS, USPS, and FedEx. I accurately transcribed written prescriptions into the facility's database, processed them through patients' insurance for approval, and organized their shipments to patients' homes.
Pharmacy Technician
CVS
2007.08 - 2009.08
- In my previous position, I was responsible for providing customer support by addressing inquiries, locating items, and referring prescription and health-related queries to a licensed pharmacist. Additionally, I oversaw the coordination of information with insurance companies and managed the processing of prescription requests from multiple channels. These duties encompassed activities such as retrieving, counting, and preparing medications and labels, as well as directing any further questions to the pharmacist for resolution.
Education
Bachelor of Science - Psychology
SUNY Stonybrook University
Stony Brook, NY05.2026
Associate of Science - Psychology
Suffolk County Community College
05.2024
Skills
- Exhibits exceptional communication and leadership skills
- Proficient in coordinating and facilitating communication between different specialties within the healthcare industry
- Proficiency in CRM software, Microsoft Office suite, pharmacy, and medical software, as well as inventory management systems
- Excellent process management and organizational skills
- Adherence to strict policies and procedures for medication handling and privacy regulations customer relations and business development
- Proven ability to resolve customer inquiries and issues in a professional manner
- Proficiency in analyzing and interpreting market trends, pharmaceutical and financial data and generate reports as well as identifying new business opportunities
Certification
- Certified Pharmacy Technician through PTCB, 07/2017, Present, ID: 30046577
- NABP registered, 07/2017, Present, ID: 1367857
References
To be furnished upon request.
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Senior Multi-Specialty Pharmacy Liaison
Shields Health Solutions / NYU Langone Medical Center
2019.01 - Current
Regional Account Manager
City Drugs Specialty Pharmacy
2018.09 - 2019.01
Intake and Prior Authorization Department Supervisor / Regional Account Executive for Chronic Inflammatory Disease
Paramount Specialty Pharmacy
2017.08 - 2018.08
Billing Department Supervisor / Lead Specialty Pharmacy Technician / Company Urology Outside Sales Representative
Life Infusions Pharmacy
2015.04 - 2017.07
Clinical Care Coordinator / Indigent Drug Reviewer / Prescription Benefits Reimbursement Specialist
CareMed Pharmaceutical Services
2011.09 - 2015.04
Pharmacy Technician
CVS/Caremark
2009.08 - 2011.04
Pharmacy Technician
CVS
2007.08 - 2009.08
Bachelor of Science - Psychology
SUNY Stonybrook University
Associate of Science - Psychology
Suffolk County Community College
- Certified Pharmacy Technician through PTCB, 07/2017, Present, ID: 30046577
- NABP registered, 07/2017, Present, ID: 1367857
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