Shatonda Hookfin

• Enhanced patient care by providing timely and accurate medication information to healthcare providers.
• Provided exceptional customer service, addressing both patient and provider concerns promptly and professionally.
• Assisted with prior authorization requests, helping patients obtain necessary medications while minimizing delays.
• Participated in quality improvement initiatives, leading to higher safety standards within the pharmacy department.
• Participated in staff training sessions to stay current on industry best practices and enhance professional development.
• Coordinated medication deliveries with external partners, ensuring timely receipt by patients.
• Developed strong relationships with healthcare team members, fostering a collaborative approach to patient care.
• Resolved insurance billing issues promptly for enhanced revenue collection while minimizing impact on patients'' financial burden.
• Maintained accurate patient records by diligently updating prescription data in pharmacy management software systems.
• Streamlined communication between pharmacists and prescribers by efficiently managing incoming phone calls and messages.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
• Entered and processed patients' prescriptions into internal system.
• Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.

• Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
• Counted, measured, and compounded medications following standard procedures.
• Ordered medicines daily to ensure compliance with demands and needs.
• Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
• Performed a wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
• Ensured proper entry and processing of patients' prescriptions into internal system.
• Stocked, labeled and inventoried medication to keep accurate records.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
• Assisted the pharmacist with filling prescriptions for over 100 customers daily.

• Restocked automated medication dispensing equipment.

Answered incoming phone calls and addressed questions from customers and healthcare providers.

• Senior Technician
• Medcart maintenance
• Set up and modified patient profiles in McKeenson to include current information such as medications and insurance details.
• Reviewed and verified customer information and insurance provider information.
• Counted and labeled prescriptions with correct item and quantity.
• Processed incoming drug orders.

• Installed electrical conduit and wiring for power, controls, and lighting.
• Replaced faulty wiring, switches and circuit breakers to reduce fire risks, boost service capacity and increase versatility.
• Tested wiring and other system parts for electrical flow and function.

• Identified damage to items and worked with supervisor to process efficient returns.
• Maintained well-stocked cashier lanes and store shelves to promote strong sales.
• Counted cash in register drawer to balance register at beginning and end of shift.
• Supported all customer needs with attentiveness and skilled assistance.
• Totaled amount owed, collected payments and printed receipts to process transactions.
• Engaged customers warmly and provided immediate and dedicated assistance.