Courtney Kate Clifton
West Monroe,LA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Dispatcher/Call Taker
Acadian Ambulance Service
08.2022 - Current
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch EMS units while tracking data in real-time environments.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Reduced risks and emergency response issues by observing public safety field units.
- Operated emergency response systems to update and retrieve up-to-date information for first responders.
- Assisted callers in emergency situations with appropriate information and support.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Identified cases requiring additional resources and interventions, reaching out to supervisor to determine best next steps.
- Aided senior leadership by collecting research for executive decision-making support.
- Eliminated risks and emergency response delays by efficiently monitoring public safety field units.
- Answered calls from automatic routing system and took basic information from callers.
- Read system maps and caller information, and documented details in system.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
EMT-B
Acadian Ambulance
08.2020 - Current
- Responded to 911 calls for medical emergencies.
- Dressing wounds or injuries
- Putting patients on defibrillators and ventilators
- Monitoring and administering medication to patients
- Transport patients to higher level of care
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Evaluated patient histories to assess and prioritize levels of care.
- Collaborated with medical doctors and other healthcare professionals.
- Handled patient transfers from one medical facility to another.
- Utilized communication devices to maintain contact with supervisors.
- Coordinated with treatment center personnel to obtain patients' vital statistics and medical history.
- Observed patient behavior to report changes to medical personnel.
- Administered CPR, oxygen and other life-saving medical treatments.
- Assisted with lifting and moving patients.
- Delivered emotional support to patients and families.
- Educated public on emergency medical services.
- Immobilized patient for placement on stretcher and ambulance transport.
- Assessed medical conditions of patients in pre-hospital settings.
- Transported patients to medical facilities and provided transportation to follow-up appointments.
- Followed all safety protocols and took necessary precautions while providing care.
School Bus Driver-Retired
Ouachita Parish School Board
11.1991 - 05.2022
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Transported passengers safely along prescribed routes according to tight schedules.
- Drove bus along assigned route, picking up students.
- Assisted students with boarding and exiting bus to reduce safety issues.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Maintained class B driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Obeyed federal, state and local traffic laws and regulations to enable safe transportation outcomes for participants.
- Complied with personal grooming and conduct guidelines and regulations to promote high standard of professionalism.
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
- Maintain mechanically sound bus at all times
- Demonstrated strict adherence to safety regulations and traffic laws to safeguard passengers.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Verify permissions for children who ride home with friends
- Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution..
- Drafted and submitted reports detailing trips, fuel, mileage, and hours.
- Enforced bus rules and kept expectations posted.
- Supervised students during loading, unloading and on bus.
- Recorded bus route and made notes for substitute drivers.
- Enforced student behavior policies and responded to student emergencies.
- Maintained accurate and up-to-date route and time logs.
- Worked closely with school administration and transportation to maintain smooth operations.
- Completed logbooks, incident reports and other daily paperwork.
- Attend safety meetings as required
- Maintained order among students during trips to ensure safety.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
Education
ULM - Criminal Justice
University of Louisiana Monroe
Monroe, LA05.2012
Commercial Driver's License (CDL) - undefined
07.2026
Skills
- CDL
- Commercial Driving
- Driving
- School Bus Driving
- EMT experience
- Bus driving
- Patient monitoring
- Triage
- Patient assessment
- Airway management
- Vital signs
- Basic life support
- Dispatching
- Decision-making
- Problem-solving
- Communication equipment operation
- Schedule coordination
- Call handling
- Attention to detail
- Emergency protocols
- Tracking systems
- Prioritizing calls
- Stress tolerance
- Verbal and written communication
- Service coordination
- Coordinating urgent deliveries
- Dispatch coordination
- Schedule management
- Incident reporting
- Data entry
- Critical thinker
- Record keeping
Certification
- Commercial Driver's License (CDL), B, 07/01/26, LA, P (Passenger vehicles), S (School bus)
- EMT Certification
- BLS Certification
- EMD Certification
Timeline
Dispatcher/Call Taker
Acadian Ambulance Service
08.2022 - Current
EMT-B
Acadian Ambulance
08.2020 - Current
School Bus Driver-Retired
Ouachita Parish School Board
11.1991 - 05.2022
Commercial Driver's License (CDL) - undefined
ULM - Criminal Justice
University of Louisiana Monroe
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