Courtney Keaton
West Point,MS
Summary
Highly talented, knowledgeable, and resourceful professional with a reputation for consistently achieving and exceeding goals that contributes to the mission and overall success of the company by utilizing stellar customer service skills, strong leadership ability, and proven experience.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Medical Office Clerk
HPMG-C.A.F.B
09.2024 - Current
- Greets patients/visitors at a front desk
- Answers main office phone line
- Directs telephone calls to appropriate section for assistance
- Arranges and schedules medical appointments and determines patient eligibility for services
- Obtains updates and files medical records as needed
- Organizes and researches patient records, extract needed information, and review records for consistent
- Initiates and locates patient medical records as needed
- Obtains documentation as requested by healthcare providers (test results, or documentation not yet filed in records)
- Performs other administrative and clerical duties in support of the medical care and operational support
- Creates appointment schedules and templates in patient appointment computer system
- Conducts end-of-day process at close of business and resolves any delinquent or pending appointments in computer
PCT/ X-Ray Technologist
Fast Pace Health
West Point, MS
09.2020 - Current
- Greet Patient
- Check Patient In and Out
- Input Patient Information into the system
- Manage and coordinate patient referrals to specialists
- Follow up on referrals, ensuring timely processing and effective communication with patients and providers
- Transfer calls to the appropriate person
- Balance cash drawer
- Collect Payments
- Run and Verify Active Insurance
- Preform Drug Screenings (DOT Certified)
- Take radiographic images of patients
- Position patients according
- Limit patients to less radiation
- Ensure x-rays are of sound quality
- Maintain accurate records of all x-ray procedures
Medical Record/ Data Entry/Office Manager
Community Counseling
West Point, MS
01.2018 - 07.2020
- Creates new medical records and retrieves existing medical records by gathering appropriate record folders and contents; assigning and recording new record numbers; verifying existing record numbers; inputting and recording locations to computer; delivering records
- Setup new appointments and make sure the office is in order and ready for the clients
- Retrieve existing files
- Create new files
- Input data into the system
- Make sure the office is in order and ready for the doctors and clients
- Send out medical records to appropriated person
- Answer all incoming calls and transfer to appropriated person
- Run clients insurance to make sure its active
- Collect payment
Customer Service Representative
Equifax
05.2018 - 10.2019
- Work with contact to gain rapport and confidence of the caller
- Delivered excellent customer service and strive to exceed customer expectations
- Document and update all customer information
Assistant General Manager
Hampton Inn & Suites
Columbus, MS
01.2015 - 08.2018
- Works directly with the General Manager to ensure all aspects of the hotel's day-to-day operations run efficiently, including Housekeeping, Front Desk, and Maintenance Departments
- Maintains visibility with guests and staff
- Answers inquiries pertaining to hotel policies and procedures
- Coordinates weekly employee schedules
- Makes sure all billing statements and vendor receipts are accurate and up to date
- Assists in the selection of hotel staff and new hire training
- Conducts or assists with staff meetings
- Responds and resolves guest complaints
- Implements proactive measures to ensure that internal and external customer needs and expectations are met in a timely, efficient manner
- Performs any other duties as necessary
Assistant Store Manager
National Sales & Lease
Columbus, MS
07.2014 - 12.2014
- Responsible for supporting the Customer Accounts Department with lease renewal agreements, assisted with the overall needs of the store, and made sure each customer was afforded a dignified experience
- Assisted in managing the collections process
- Contacted customers via phone and home visits
- Maintained and updated customer database
- Assisted with merchandise returns and customer deliveries as needed
- Collected revenue and protect company assets
- Counseled customers to gain timely renewal payments
General Manager
Holiday Inn Express
West Point, MS
01.2012 - 01.2014
- Responsible for providing leadership in directing the entire operations of the hotel, maintained visibility with guests at all times, and consistently updated the owners on the overall performance of the business
- Used hotel resources to maximize guest satisfaction and optimize revenue
- Ensured the accurate and timely submission of payroll data to the corporate office
- Made sure the hotel is in compliance with all federal, state, and local laws
- Worked with the company's Regional Manager and Corporate Office to develop and implement long range planning and strategies
- Regularly inspected hotel rooms, exterior, kitchen, and parking lot
- Managed basic accounting procedures, invoicing, credit card payments, and cash operations
Assistant General Manager
Holiday Inn Express
West Point, MS
01.2011 - 07.2012
- Worked directly with the General Manager to make sure all activities of the property including employees, maintenance, sales and profit/loss controls were in compliance with company standards
- Supervised hotel staff to ensure highest level of customer service
- Interacted with guests to gain feedback on service
- Managed conflicts and resolved issues in accordance to hotel protocol
- Coordinated employee schedules
- Maintained and organized daily accounting reports
- Performed any other duties as necessary
Front Desk Agent
Holiday Inn Express
West Point, MS
01.2009 - 01.2011
- Represented the first point of contact with guests and handled all stages of guest's stay to ensure the ultimate customer experience
- Greeted guests in a warm and hospitable manner
- Assisted guests with all check-in and out procedures
- Issued room keys
- Processed credit card and cash payments communicating with all hotel staff to ensure guest have the ultimate experience
- Ensured quality standards were met on a day-to-day basis
Education
Associate Degree - Business Management
East Mississippi Community College
05.2011
High school diploma -
West Point High School
05.2009
Skills
- Staff Development
- Customer Service
- Recruiting/Hiring
- Guest Satisfaction
- Talent Optimization
- Increased Occupancy
- Training & Coaching
- Customer Retention
- Motivation/Empowerment
- Quality Assurance
Certification
- BLS Certification
- X-Ray Certification
- Limited X-Ray Machine Operator (LXMO) License
- ACLS Certification
Timeline
Medical Office Clerk
HPMG-C.A.F.B
09.2024 - Current
PCT/ X-Ray Technologist
Fast Pace Health
09.2020 - Current
Customer Service Representative
Equifax
05.2018 - 10.2019
Medical Record/ Data Entry/Office Manager
Community Counseling
01.2018 - 07.2020
Assistant General Manager
Hampton Inn & Suites
01.2015 - 08.2018
Assistant Store Manager
National Sales & Lease
07.2014 - 12.2014
General Manager
Holiday Inn Express
01.2012 - 01.2014
Assistant General Manager
Holiday Inn Express
01.2011 - 07.2012
Front Desk Agent
Holiday Inn Express
01.2009 - 01.2011
Associate Degree - Business Management
East Mississippi Community College
High school diploma -
West Point High School