Courtney Kenney
Summary
Efficient office assistant with several years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes.
Overview
11
11
years of professional experience
Work History
Office Assistant
French and Rising Funeral Home
Goffstown
09.2022 - Current
- Managed daily administrative tasks and maintained office organization.
- Assisted with funeral arrangements and coordinated services for families.
- Processed documentation and maintained accurate client records.
- Answered phone calls and addressed inquiries with empathy and professionalism.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Handled incoming and outgoing mail and packages, including preparation for shipping.
- Maintained confidentiality of sensitive information and documents.
- Supported bookkeeping tasks such as invoicing and expense tracking.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
Medical Assistant
Wright And Associates Family Healthcare
Amherst
12.2014 - 09.2022
- Assisted healthcare providers with patient examinations and routine procedures.
- Managed patient medical records and ensured data accuracy in electronic systems.
- Prepared examination rooms and organized necessary medical supplies efficiently.
- Coordinated patient appointments and maintained schedules for healthcare providers.
- Conducted initial patient assessments and documented vital signs accurately.
- Communicated effectively with patients to address concerns and provide support.
- Facilitated insurance verification processes for optimal patient care access.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Scheduled appointments for patients via phone and in person.
- Collected samples from patients for laboratory testing purposes.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Registered new patients into practice management software program accurately entering demographic information.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Contacted pharmacies to submit and refill patients' prescriptions.
Education
Salem High School
Salem, NHCertificate of Medical Assisting - Medical Assistant
Hesser College
Salem, NHSkills
- Office organization
- Data entry
- Document management
- Client record maintenance
- Scheduling appointments
- Insurance verification
- Problem solving
- Effective communication
- Attention to detail
- Medical terminology
- Scheduling
Timeline
Office Assistant
French and Rising Funeral Home
09.2022 - Current
Medical Assistant
Wright And Associates Family Healthcare
12.2014 - 09.2022
Salem High School
Certificate of Medical Assisting - Medical Assistant
Hesser College