Courtney King
Pensacola,FL
Summary
Dynamic professional seeking a challenging full-time career to match my enthusiasm and dedication to serving customers. I enjoy teamwork, but also thrive in workplaces relying on independence and autonomy. Committed to creating work-place environment that is focused, clean, and motivated. I excel in hands-on work, have a variety of experience in both customer facing roles as well as construction and building, and a strong passion to make an impact on those around me.
Overview
5
5
years of professional experience
Work History
Front Desk Agent/Breakfast Attendant
Home2 Suites by Hilton
08.2024 - Current
- Maintained cleanliness and sanitation of the breakfast area, ensuring compliance with health and safety standards
- Greeted guests with a warm and friendly demeanor, providing excellent customer service
- Assisted guests in selecting breakfast items, offering recommendations, and accommodating special dietary requests
- Managed inventory of breakfast items, restocking as needed to ensure a well-stocked buffet
- Monitored food quality and freshness, promptly replacing items that did not meet standards
- Operated and maintained breakfast equipment such as coffee machines, toasters, and juice dispensers
- Provided accurate information about hotel facilities, services, and local attractions to enhance guest experience
- Managed guest reservations, including modifications, cancellations, and room assignments
- Handled cash transactions for room charges, deposits, and incidentals with attention to detail and accuracy
- Resolved guest complaints or concerns promptly and effectively to ensure guest satisfaction
- Collaborated with housekeeping staff to prioritize room cleaning based on guest requests and check-in/check-out schedules
- Assisted guests with luggage storage, transportation arrangements, restaurant recommendations/reservations as needed
- Responded to telephone calls promptly using proper phone etiquette while providing assistance or transferring calls accordingly
- Answered multi-line phone system and enthusiastically greeted callers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Data Analyst
DataAnnotation
09.2023 - Current
- Company Overview: Remote
- Analyzed visual, audio, and text responses from AI to measure success based on accuracy, safety, and general grammatical quality
- Optimized the responses and general human qualities of several large-scale language models through the use of direct communication and editorial usage
- Showed excellent attention to detail by excelling in tasks requiring upmost patience in reading, understanding, and analyzing materials still within a timely manner
- Demonstrated flexibility and autonomy with personally set working hours and by performing tasks in a wide range (programming, editing, fact-checking, quality assurance, etc)
- Remote
- Updated and developed scripts and queries to extract and analyze data from multiple sources.
- Analyzed data to identify root causes of problems and recommend corrective actions.
Lead Flooring Installer
NuWave Garage
03.2023 - 06.2024
- Lifted and maneuvered equipment upwards of 75 pounds
- Proficiency with hand tools, power tools, and industrial floor grinder
- Adapted to working under all weather conditions regardless of severity or length of time to work under those conditions
- Communicated directly with clients to walk them through processes, provide clarity, as well as build general rapport to create strong relationships
- Used strong attention to detail, and proper taping to create professionally clean trimming edges
- Utilized crack filler and power tools to remove cracks, craters, and imperfections in concrete finishings
- Knowledge of PPE and proper fit for respiratory equipment for safety
- Supplied accurate measurements and estimates for projects.
- Proven ability to learn quickly and adapt to new situations.
Front Desk Associate
Comfort Inn by Younes Hospitality Group
06.2021 - 02.2023
- Excelled at daily tasks checking guests in and out, performing credit and cash payments/adjustments/refunds, ensuring cleanliness of the work area
- Communicated effectively with guests to maximize their knowledge of the hotel and local area, as well as answering their questions and concerns to create a positive experience
- Created spreadsheets to track inventory, waste, as well as assign daily tasks to allow team members to effectively communicate shift and maximize performance and analyze necessary adjustments to improve shifts
- Coordinated daily housekeeping charts with cleaning staff, and communicated maintenance needs to coordinate daily repairs
- Utilized online response systems such as online chat, email, or review in order to respond to guest questions, comments, and general inquiries concerning their experience allowing opportunities to resolve and prevent poor experiences
- Handled all inbound calls during shift, with upwards of 60+ calls
- Also performed outbound calls as needed to guests or company members
- Maintained hotel email account in order to properly file any tax forms, authorization forms, or communicate with guests and clients as quickly as possible
Back of House Opener and Shift Expeditor
Panera Bread
11.2020 - 06.2021
- Took responsibility for all drive-thru, dine-in, and delivery orders along with the consistency, quality, amongst orders
- Assisted customers with any questions, complaints, or concerns they had with their experience
- Coordinated with the kitchen team to ensure efficiency, accuracy, and teamwork
- Performed daily open of kitchen which would include: Starting operation of all equipment, ensuring necessary tools of operation were readied and functioning, prepping all produce, meats, bread, plates, bowls, utensils and any other items needed for kitchen line operations through the day
- Ability of operating kitchen alone if necessary
- Communicating with management and co-workers about daily shift goals and projections in order to prepare for the day
Shift Manager
Freddy's Frozen Custard & Steakburgers
09.2019 - 07.2020
- Trained and mentored new employees to mentor team performance
- Performed daily data entries of reports detailing daily transactions, drawer counts, labor costs, kitchen times, and guests counts in order to analyze and track shift efficiency
- Positioned team members to improve shift performance and capitalize on training opportunities
- Maintained customer experience as much as possible by overseeing employee performance and handling and complaints
Education
High school diploma -
Forest High School
Ocala, FL06.2015
Skills
- Computer skills
- Attention to detail
- Phone etiquette
- Microsoft Office
- Demolition
- Trim work
- Heavy lifting
- Administrative skills
- Listening skills
- Workflow management
Timeline
Front Desk Agent/Breakfast Attendant
Home2 Suites by Hilton
08.2024 - Current
Data Analyst
DataAnnotation
09.2023 - Current
Lead Flooring Installer
NuWave Garage
03.2023 - 06.2024
Front Desk Associate
Comfort Inn by Younes Hospitality Group
06.2021 - 02.2023
Back of House Opener and Shift Expeditor
Panera Bread
11.2020 - 06.2021
Shift Manager
Freddy's Frozen Custard & Steakburgers
09.2019 - 07.2020
High school diploma -
Forest High School
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