Courtney Knipp
Olathe,KS
Summary
I am a highly motivated, dedicated, and passionate employee. I am a highly organized and have always been someone a co-worker or customer can call upon to get situations resolved. I am always open to learning new skills, systems and ways to do things more efficiently.
Overview
22
22
years of professional experience
Work History
Bartender/Server
The Peanut Olathe
Olathe, KS
12.2021 - Current
- Mixed and served beverages while maintaining high customer satisfaction.
- Trained new bartenders on drink preparation and bar protocols.
- Managed inventory, ensuring adequate stock levels of liquor and supplies.
- Implemented efficient workflow practices to enhance service speed during peak hours.
Loan Officer Assistant
NORTH AMERICAN SAVINGS BANK
Kansas City
07.2020 - 03.2022
- Verify borrowers identification, employment, income documents, bank account information, military status, and home owners insurance.
- Go through documents provided and file them into the proper categories so every person touching the file knows where to find the items they are looking for.
- Thoroughly go through the sales contract of purchase files to gather realtor, title company, and seller information.
Bartender/Manager
THE PEANUT
Overland Park, KS
03.2012 - 06.2020
- Collect money for drinks served.
- Check identification of customers to verify age requirements for purchase of alcohol.
- Clean glasses, utensils, and bar equipment.
- Balance cash receipts.
- Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons.
- Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws.
- Serve wine, and bottled or draft beer.
- Take beverage orders from serving staff directly from patrons.
- Clean bars, work areas, and tables.
- Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks.
- Plan, organize, and control the operations of a cocktail lounge or bar.
- Order or requisition liquors and supplies.
- Supervise the work of bar staff and other bartenders.
- Create drink recipes.
- Arrange bottles and glasses to make attractive displays.
- Train workers in food preparation, and in service, sanitation, and safety procedures.
- Perform various financial activities such as cash handling, deposit preparation, and payroll.
- Supervise and participate in kitchen and dining area cleaning activities.
- Estimate ingredients and supplies required to prepare a recipe.
- Resolve customer complaints regarding food service.
- Control inventories of food, equipment, smallware, and liquor, and report shortages to designated personnel.
- Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.
- Assign duties, responsibilities, and work stations to employees in accordance with work requirements.
- Recommend measures for improving work procedures and worker performance to increase service quality and enhance job safety.
- Evaluate new products for usefulness and suitability.
- Greet and seat guests, and present menus and wine lists.
- Schedule parties and take reservations.
- Present bills and accept payments.
- Conduct meetings and collaborate with other personnel to plan menus, serving arrangements, and related details.
Bartender/Server
MALONEY'S BAR AND GRILL
Overland Park, KS
07.2004 - 03.2012
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
- Collect payments from customers.
- Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
- Prepare checks that itemize and total meal costs and sales taxes.
- Take orders from patrons for food or beverages.
- Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
- Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
- Present menus to patrons and answer questions about menu items, making recommendations upon request.
- Clean tables or counters after patrons have finished dining.
- Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine.
- Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.
- Inform customers of daily specials.
- Stock service areas with supplies such as coffee, food, tableware, and linens.
- Explain how various menu items are prepared, describing ingredients and cooking methods.
- Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
- Remove dishes and glasses from tables or counters, take them to kitchen for cleaning.
- Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.
- Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.
- Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee.
- Garnish and decorate dishes in preparation for serving.
- Fill salt, pepper, sugar, cream, condiment, and napkin containers.
- Provide guests with information about local areas, including giving directions.
Education
Associates Degree - Liberal Arts
JOHNSON COUNTY COMMUNITY COLLEGE
Overland Park, KSSecondary Education Family and Consumer Sciences
NORTHWEST MISSOURI STATE UNIVERSITY
Maryville, MO07.2001