Courtney Kopplin
Virginia Beach,VA
Summary
Versatile and dynamic professional with a proven track record in customer service and communication, honed at companies like Bubbas 33 and Head Start Excelled in high-pressure environments and significantly improved client satisfaction through effective problem-solving and proficient use of Microsoft tools. Empowered clients by connecting them with essential resources, showcasing an ability to drive positive outcomes.
Overview
1
1
year of professional experience
Work History
Receptionist
Innovative Therapy and Wellness
09.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Answered phone promptly and directed incoming calls to correct offices.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Waitress
Bubbas 33
10.2023 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Answered customers' questions, recommended items, and recorded order information.
Family Advocate Intern
Head Start Program
01.2024 - 05.2024
- Connected families with valuable community resources, increasing their access to necessary services.
- Maintained detailed case notes and records, ensuring accurate documentation of each family''s progress towards goals.
- Planned, promoted and managed parent workshops on assisting children in attaining academic success.
- Empowered families by providing them with tools and resources needed to make informed decisions about their futures.
Education
Bachelor Of Science - Human Services
Old Dominion University
Norfolk, VA05.2024
Skills
Communication
Customer Service
Microsoft
Problem solving
Creativity
Timeline
Receptionist
Innovative Therapy and Wellness
09.2024 - Current
Family Advocate Intern
Head Start Program
01.2024 - 05.2024
Waitress
Bubbas 33
10.2023 - Current
Bachelor Of Science - Human Services
Old Dominion University
Similar Profiles
Tristen PriceTristen Price
Mental Health Therapist at Rainbow Road Therapy/ Moore Therapy And WellnessMental Health Therapist at Rainbow Road Therapy/ Moore Therapy And Wellness
Tammy HernandezTammy Hernandez
Rehabilitation Technician at Innovative TherapyRehabilitation Technician at Innovative Therapy
Shelby BaughcumShelby Baughcum
Receptionist/Senior CSR at Innovative Therapy Concepts "ITC"Receptionist/Senior CSR at Innovative Therapy Concepts "ITC"