Courtney Kover
Salem,OH
Summary
Dynamic and detail-oriented professional with experience at Walmart as a Certified Pharmacy Technician, excelling in medication dispensing and insurance billing. Proven problem-solving skills and adaptability in high-pressure environments, enhancing patient care and customer satisfaction. Committed to maintaining confidentiality and adhering to pharmacy ethics while ensuring efficient workflow.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Package Handler
FedEx Ground
10.2025 - Current
- Loaded and unloaded packages efficiently to meet operational targets.
- Operated package handling equipment safely and effectively.
- Sorted packages based on size, weight, and destination for streamlined processing.
- Maintained cleanliness and organization of work area to ensure safety compliance.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Used hand-held scanners and physical logs to accurately track item movements.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Contributed to increased productivity by working effectively in high-pressure situations.
Certified Pharmacy Technician
Walmart
03.2024 - 09.2025
- Administered medications under pharmacist supervision, ensuring accurate dosage and patient safety.
- Processed prescription orders using pharmacy management software to maintain workflow efficiency.
- Assisted in inventory management by restocking shelves and monitoring expiration dates of medications.
- Provided customer support, answering inquiries about prescriptions and over-the-counter products.
- Maintained clean workstations following health and safety regulations to promote a safe environment.
- Participated in continuing education sessions to enhance knowledge of pharmaceuticals and industry best practices.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Certified Pharmacy Technician
Accudose Pharmacy
10.2024 - 05.2025
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Collected co-payments or full payments from customers.
- Communicated directly with doctors offices via telephone, fax and email.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Reviewed and verified customer information and insurance provider information.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
- Contributed to improved patient adherence by providing clear medication instructions and addressing concerns or questions promptly.
- Coordinated communication between healthcare professionals to ensure seamless patient care transitions between providers or facilities.
Office Assistant
Martuccio Chiropractic
02.2023 - 03.2024
- Managed office supplies inventory, ensuring timely restocking and organization.
- Assisted in scheduling appointments and coordinating meetings for staff members.
- Developed and maintained filing systems, improving document retrieval efficiency.
- Responded to inquiries via phone and email, providing excellent customer service support.
- Supported onboarding of new employees by preparing necessary documentation and training materials.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Contributed to a positive work environment by fostering open communication among colleagues.
Education
Certificate Pharmacy Technician
Ross Medical Education Center
Niles, OH04-2015
Skills
- Heavy lifting
- Warehouse safety
- Package unloading
- Adaptable to change
- Problem-solving skills
- Confidentiality and HIPAA
- Answering customer questions
- Insurance billing
- Medication dispensing
- Patient confidentiality
- Prescription filling
- Insurance verification
- Pharmacy ethics
- HIPAA
Certification
- CPhT - Certified Pharmacy Technician
- PTCB Certified September 2016- September 30, 2026 Certification Number 30021803
Timeline
Package Handler
FedEx Ground
10.2025 - Current
Certified Pharmacy Technician
Accudose Pharmacy
10.2024 - 05.2025
Certified Pharmacy Technician
Walmart
03.2024 - 09.2025
Office Assistant
Martuccio Chiropractic
02.2023 - 03.2024
Certificate Pharmacy Technician
Ross Medical Education Center