Courtney Kutchen
Hazel Park,MI
Summary
I am a customer service professional dedicated to providing high-quality service and developing customer relationships. My experiences in the customer service industry have helped me build skills, such as active listening, empathy, and problem-solving. Along with this skill set, I provide excellent interpersonal skills and knowledge of conflict resolution, which make me an asset in any team.
Overview
5
5
years of professional experience
Work History
Commercial Cleaner
Paradies Lagardere
07.2021 - Current
- Cleaned desks, office equipment, walls, files, ledges and countertops by dusting surfaces.
- Emptied trashcans and transported waste to collection areas.
- Used time management and efficient cleaning methods to meet deadlines.
- Organized and used industrial cleaning products following strict safety procedures.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
Director of Life Enrichment
American House
12.2022 - 07.2023
- Increased resident socialization through implementation of wide range of fun, educational and family-oriented activities.
- Collaborated closely with residents, using effective communication to better understand favorite activities.
- Coordinated holiday decorating of facility, garnering help of residents and volunteer staff.
- Booking entertainers while monitoring and recording budget.
- Assigned work to staff, set schedules and motivated strong performance in key areas.
Program Assistant
Fox Run Village
03.2022 - 12.2022
- Effectively communicate with teams of up to 10 people to ensure programs are smooth and uninterrupted
- Build connections with residents and remain mindful to their actions, expressions and emotions in order to troubleshoot early and effectively
- Support the planning and coordinating of spiritual, mental and emotional programs for residents
Memory Care Elements Coordinator
Anthology Senior Living
07.2021 - 03.2022
- Prepare and execute scheduled activities via the app Sagely giving purpose, entertainment and engagement to residents with any level of dementia
- Establish good foundations by gaining detailed knowledge of company policies
- Quick and soft re-direction in hostile situations
- Prioritize patient and nurturing approaches
- Log resident activity for groups of up to 30; activity attendance, room/level moves, living or deceased, history and lifestyle paperwork
- Began training for Director of memory care elements
Guest Service Associate
Fairfield Inn & Suites
07.2019 - 02.2021
- Trained in various positions including Front Desk Attendant, Housekeeper, Housekeeping Inspector, Houseperson, Laundry Attendant, Breakfast Attendant and provided general maintenance
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
- Identified and explained room and property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding way around property
Education
Certification in Cosmetics - Cosmetics
Multimedia Makeup Academy
Troy, MINo Degree - Human Resources
Baker College
MuskegonHigh School Diploma -
Yale High School
Yale, MI05.2011
Skills
- Customer Service
- Teamwork & Collaboration
- Event Planning
- Calendar Management
- Administrative Support
- Front Desk
- Makeup Application
- Dementia Care
Additional Information
- Chauffeur's License
- Willing to obtain certification for growth.
- Proficiency in Fosse and Opera
- Organized
- Strong communication skills
- Customer-focused
Timeline
Director of Life Enrichment
American House
12.2022 - 07.2023
Program Assistant
Fox Run Village
03.2022 - 12.2022
Commercial Cleaner
Paradies Lagardere
07.2021 - Current
Memory Care Elements Coordinator
Anthology Senior Living
07.2021 - 03.2022
Guest Service Associate
Fairfield Inn & Suites
07.2019 - 02.2021
Certification in Cosmetics - Cosmetics
Multimedia Makeup Academy
No Degree - Human Resources
Baker College
High School Diploma -
Yale High School
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