Courtney Lambrix
People Leader
Elk Grove,CA
Summary
Dedicated Leader with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Talented in creating an environment for development and growth which results in employee retention.
Overview
4
4
years of post-secondary education
21
21
years of professional experience
Work History
Retail Store Manager
Starbucks Coffee Company
Sacramento, United States
08.2003 - Current
- Trained team members in successful strategies to meet operational and sales targets.
- Generated repeat business by developing and maintaining strong team of 20+ employees devoted to customer service.
- Addressed and resolved strategy issues to support sales management and guide business direction.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing development opportunities to grow within or outside of the company.
- Managed business portfolios up to $2 million + annually in gross sales. Maintained positive sales comp growth YOY in 10 different locations.
- Multi-unit management experience and opening and promoting new locations
Shift Supervisor
Starbucks Coffee Company
Colorado Springs, Colorado
03.2000 - 08.2003
- Completed store opening and closing procedures, including setting up registers and checking products.
- Responsible for supervising 3-9 employees on shift to ensure customer needs are met in a clean and food safe environment.
Education
Professional Certification - Human Resources Management
California State University - Sacramento
Sacramento, CA 09.2019 - 03.2020
Bachelor of Arts - Psychology & Philosophy
University of Colorado At Colorado Springs
Colorado Springs, CO 08.1999 - 05.2003
Skills
Staff training/development
Accomplishments
- Manager of the Quarter - recognized as the top manger out of 104 for creating and inspiring a team to deliver exceptional results.
- Recognized for under 10% YOY employee turnover increasing employee sustainability.
- Regional Bravo Award for driving transactions
Timeline
Professional Certification - Human Resources Management
California State University - Sacramento
09.2019 - 03.2020
Retail Store Manager
Starbucks Coffee Company
08.2003 - Current
Shift Supervisor
Starbucks Coffee Company
03.2000 - 08.2003
Bachelor of Arts - Psychology & Philosophy
University of Colorado At Colorado Springs
08.1999 - 05.2003
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