Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Courtney Lane

Philadelphia,Pennsylvania

Summary

Trauma-informed intake coordinator with proven expertise in connecting families to vital services. Proficient in conducting telephonic assessments, facilitating referrals, and navigating service systems in collaboration with City agencies and nonprofits. Successfully managed high-volume client interactions through call centers and direct outreach initiatives. Dedicated to enhancing family well-being, community health, and promoting systems-level equity in Philadelphia.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Clinical Research Assistant And Navigator

Penn Medicine
Philadelphia, PA
10.2023 - 01.2025
  • Manage a caseload of 28 for participants in different study arms of our research studies. Conducted outreach efforts telephonically and in person. Conducted recruitment screening and data tracking of navigation efforts in RedCap and Epic.
  • Navigate care for participants in various study arms.
  • Conduct recruitment, screenings, and retention efforts.
  • Track patient data, and maintain patient charts.
  • Identified potential subjects through outreach efforts at local clinics or physician offices utilizing approved recruitment materials.
  • Provided support with the development of case report forms and other study related documents.
  • Assisted in the preparation of study protocols and informed consent documents for clinical trials.
  • Maintained accurate records of all activities related to the conduct of clinical studies including correspondence files, contracts.

Housing and Behavioral Health Concierge

Broad Street Ministry
Philadelphia, PA
08.2021 - 09.2023
  • Assessed holistic health and support needs (housing, food, medications, benefits, abuse, substance use, overdose prevention, mental health).
  • Coordinated care with Office of Homeless Services (OHS) and Community Behavioral Health (CBH).
  • Acted as liaison and advocate for guests with external agencies.
  • Documented work in Broad Street's electronic health record system (Civicore).
  • Utilized trauma-informed care, healing-centered care, harm reduction, motivational interviewing, and client-centered care.
  • Attended appointments with guests for support, follow-up, and discharges.
  • Collaborated in a team model to support guests and colleagues.

Welcome Home Hotline

City Of Philadelphia Office of Reentry partnership
Philadelphia, PA
01.2020 - 01.2022
  • Operated COVID response call center linking returning citizens and families to housing, healthcare, food, and reentry services. Conducted empathetic, trauma-informed assessments and documented client data in case management systems. Provided immediate follow-up referrals using digital resource directories. Maintain a collaborative relationship with multiple service providers to ensure timely and effective support. Delivered clear, compassionate communication to callers under stress while multitasking between platforms.

Housing Case Manager/Shelter Manager/Community Advocate

Prevention Point Philadelphia
Philadelphia, PA
04.2018 - 08.2021
  • Coordinated housing, treatment, and other needs for 80 adults experiencing homelessness, trauma, substance abuse, and mental health issues, as well as their transition to a new facility.
  • Conducted clinics in shelters and supported guests in crisis.
  • Led agency response to COVID-19, including managing an emergency shelter.
  • Coordinated with the Philadelphia Health Department during a Hepatitis A outbreak to create a pop-up vaccine clinic.
  • Provided regular overdose reversals to residents and neighboring community members.
  • Acted as liaison between shelter residents, the larger agency, and the Office of Homeless Services.
  • Organized regular community engagement events with a team.

Lead Overnight Program Concierge/Supervisor

Broad Street Ministry
Philadelphia, PA
11.2017 - 03.2018
  • Coordinated resources for the seasonal Winter Café to accommodate 75-120 unhoused individuals seeking overnight respite.
  • Supervised staff in daily operations for up to 120 nightly guests.
  • Partnered with OCC, OHS, and CBH to manage overflow population.
  • Coordinated long-term benefits, housing, and treatment resources.
  • Acted as liaison between overnight and day staff to ensure continuity of care.

Education

Associate in Science - Fashion Design and Science

The Art Institute of Philadelphia
Philadelphia, PA

Skills

Telephonic intake assessment

Trauma-informed care, service navigation and referrals, electronic data tracking systems, Epic, Red Cap, Viva Volt, Civic Core, SharePoint, Microsoft Word, Microsoft Outlook, Microsoft Excel, familiarity with Philadelphia's health and social service landscape, conflict and de-escalation trained, program development, redevelopment, and strategic planning

Certification

  • GCP Social and Behavioral Research Best Practices for Clinical Research, 10/01/23, CITI Program, Philadelphia, PA
  • Social and Behavioral Responsible Conduct of Research, 10/01/23, CITI Program, Philadelphia, PA
  • ACRP Good Clinical Practices, 10/01/23, Association of Clinical Research Professionals, Philadelphia, PA
  • Protection of Human Subjects Research Training, 10/01/23, CITI Program, Philadelphia, PA
  • Social/Behavioral Research Course, 10/01/23, CITI Program, Philadelphia, PA
  • HIV Testing and Linkage to Care Certification Program, 06/01/19, City of Philadelphia - Department of Public Health, Philadelphia, PA
  • ASAM, 04/01/19, NAADAC, the Association for Addiction Professionals, Alexandria, VA

Timeline

Clinical Research Assistant And Navigator

Penn Medicine
10.2023 - 01.2025

Housing and Behavioral Health Concierge

Broad Street Ministry
08.2021 - 09.2023

Welcome Home Hotline

City Of Philadelphia Office of Reentry partnership
01.2020 - 01.2022

Housing Case Manager/Shelter Manager/Community Advocate

Prevention Point Philadelphia
04.2018 - 08.2021

Lead Overnight Program Concierge/Supervisor

Broad Street Ministry
11.2017 - 03.2018

Associate in Science - Fashion Design and Science

The Art Institute of Philadelphia

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