Summary
Overview
Work History
Education
Skills
Timeline
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Courtney Lardo

Pittsburgh,PA

Summary

Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes. Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience. Friendly Bartender with exceptional time management skills. Keep work area clean, stocked and conveniently organized at all times. Successful in delivering quality service in fast-paced environments with high-volumes of patrons. Capable bartender passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in fast pace establishments. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
8
years of professional experience

Work History

Bartender

Rupes Roadhouse
09.2023 - Current
  • Maintained clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to positive work environment through effective teamwork and communication with colleagues.
  • Served high customer volumes during special events, nights, and weekends.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Helped management plan and serve bar menu exceeding customer expectations.

Faxback coordinator

Mortgage Connect
01.2020 - 03.2021
  • Served as link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems
  • Managed administrative processes and prepared key reports and documentation
  • Collaborated with cross-functional teams to plan daily activities and operations to meet targets
  • Documented information, created reports and generated tracking files
  • Managed daily functions by leveraging leadership abilities and industry knowledge
  • Demonstrated consistent operational excellence to maintain stellar office reputation.
  • Increased efficiency by streamlining coordination processes and implementing new organizational systems.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.

Cleaner

A dana clean
03.2017 - 02.2020
  • Completed custodial rounds, including sweeping and vacuuming, glass cleaning and trash collecting
  • Restocked supplies, replacing toiletries, liners and soaps
  • Vacuumed all carpeted areas and mopped solid surfaces with proper chemical solutions
  • Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks, toilet seats and shower area
  • Responded to emergency cleaning requests to meet client expectations
  • Responded promptly to requests to clean and sanitize areas after accidents.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.

Bartender

Grille 565
09.2017 - 07.2019
  • Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests
  • Checked identification of customers to verify age requirements needed to purchase alcohol
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs
  • Made product recommendations to customers based on preference, food pairings and special promotions
  • Upsold customers from shelf to premium brands to help boost sales
  • Advertised, marketed and recommended drink options to guests to increase guest satisfaction
  • Worked with management to plan and implement special events to boost customer numbers and profits
  • Planned and updated menus to capitalize on changing trends in customer preferences
  • Reduced inventory losses by creating new drink menu items to move older products
  • Multitasked to meet customer, business operations and server needs with minimal errors or delays.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Served high customer volumes during special events, nights, and weekends.

Caregiver

New Hope
01.2017 - 07.2017
  • Helped clients with personal needs from exercise to bathing and personal grooming
  • Assisted patients with daily personal hygiene such as bathing, dressing and grooming
  • Maintained clean and well-organized environment to promote client happiness and safety
  • Improved patient outlook and daily living through compassionate care
  • Directed patients in simple prescribed exercises, including passive and active ROM to maintain musculoskeletal functions and increase strength
  • Engaged with patients and families, providing emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.

Cashier

Kuhns Market
12.2015 - 02.2017
  • Assisted with purchases, locating items and signing up for rewards programs
  • Resolved issues with cash registers, card scanners and printers
  • Operated cash register, collected payments and provided accurate change
  • Promoted specific item options to drive sales and achieve add-on purchases
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage
  • Inspected items for damage and obtained replacements for customers
  • Properly verified customer identification for alcohol or tobacco purchases
  • Trained new employees in cashiering procedures, offering assistance in resolving any issues
  • Trained new team members in cash register operation, stock procedures and customer service
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.

Education

High school diploma -

Shaler Area High School
Pittsburgh, PA
06.2015

Skills

  • Interior and exterior cleaning
  • Customer service
  • Organization
  • Relationship building
  • Safe serving knowledge
  • Outstanding customer service
  • Anticipating guest needs
  • Suggestive selling
  • Balancing cash register
  • Cash and credit transactions
  • Employee training
  • Able to stand 10 hours
  • Organizational ability
  • Courteous
  • Cash drawer balancing
  • ID verification
  • Product recommendations
  • Coin counting
  • Customer assistance
  • Cash register operation
  • Customer greeting
  • Credit and cash transactions
  • Payment processing
  • Audit files
  • Time management
  • Menu Memorization
  • Food Running
  • Payment Processing

Timeline

Bartender

Rupes Roadhouse
09.2023 - Current

Faxback coordinator

Mortgage Connect
01.2020 - 03.2021

Bartender

Grille 565
09.2017 - 07.2019

Cleaner

A dana clean
03.2017 - 02.2020

Caregiver

New Hope
01.2017 - 07.2017

Cashier

Kuhns Market
12.2015 - 02.2017

High school diploma -

Shaler Area High School
Courtney Lardo