Courtney Lee
Smyrna
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Taproom Manager & Special Events/Entertainment Manager
Glover Park Brewery
05.2023 - Current
- Plan and execute all Taproom operations including managing all aspects of staff scheduling, inventory management and ensuring high service and quality standards on a daily basis
- Coordinate entertainment bookings and social media marketing
- Manage incoming internet and phone leads, contract writing, payments, and other client and vendor relations for the special events venue
- Give tours and sell the event space to hit quarterly revenue quota for new bookings
Bartender & Special Events Staff (part-time)
Glover Park Brewery
05.2020 - 05.2023
- Sold and served craft beer and cocktails to 100+ patrons per shift
- Cicerone Certified Beer Server
- Coordinated with co-workers and management to maintain a safe environment by regulating alcohol consumption and complying with state alcohol laws
- Coordinated with vendors, caterers and event planners to plan and manage special events and upsell the venue to potential customers
Patient Care Technician, Surgical Services
WellStar Kennestone Hospital
10.2019 - 07.2021
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Maintained clean and safe environment to promote patient safety and comfort.
Education
Bachelor of Science (B.S) - Family and Consumer Sciences
University of Georgia
Bachelor of Science - Nursing
Herzing University
Atlanta, GA01-2027
Skills
- Exceptional customer service
- Cash handling
- Guest engagement
- Cleanliness standards
- Safe food handling
- Menu memorization
- Food running
- Employee scheduling
- Workplace safety
- Task delegation
Certification
Georgia
- ServSafe Alcohol - National Restaurant Association.
Timeline
Taproom Manager & Special Events/Entertainment Manager
Glover Park Brewery
05.2023 - Current
Bartender & Special Events Staff (part-time)
Glover Park Brewery
05.2020 - 05.2023
Patient Care Technician, Surgical Services
WellStar Kennestone Hospital
10.2019 - 07.2021
Bachelor of Science (B.S) - Family and Consumer Sciences
University of Georgia
Bachelor of Science - Nursing
Herzing University
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