Courtney Lewis
Durham,NC
Summary
Empathetic Patient Access Representative known for high productivity and efficiency in task completion. Specialize in patient registration, insurance verification, and appointment scheduling. Excel in communication, problem-solving, and time management skills, ensuring smooth operations within healthcare settings. Commit to delivering exceptional patient service by utilizing soft skills effectively in fast-paced environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Kaiser Permanente
Downey, CA
01.2013 - 12.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Greeted patients upon arrival and answered any questions they had about their visit.
- Scheduled appointments for patients using the electronic health records system.
- Assisted in checking patient's insurance eligibility prior to their appointment.
- Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
- Responded promptly to emails, voicemails, and faxes from customers seeking assistance or advice.
- Participated in meetings with internal teams as well as external vendors to discuss customer service initiatives.
- Developed strategies for improving customer experience while maintaining compliance standards.
- Verified demographics and insurance information to register patients in computer system.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Conducted financial counseling for patients, explaining payment options and assistance programs.
Education
High School Diploma -
Nogales High School
La Puente, CA06-2008
Skills
- Data Entry
- Call Management
- Scheduling
- Medical terminology knowledge
- Problem Resolution
- Positive and professional
- Customer Service
- Microsoft Excel
- Problem-solving abilities
- Administrative Support
- 10-Key
- Multi-Task Management
- Appointment Scheduling
Certification
- customer service certification
- medical terminology
References
References available upon request.
Timeline
Customer Service Representative
Kaiser Permanente
01.2013 - 12.2023
High School Diploma -
Nogales High School
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