Courtney Long
Marion,AR
Summary
Results-driven Director of Revenue with expertise in financial forecasting, business strategy development, and revenue optimization. Strong analytical skills to identify trends and make data-driven decisions, driving profitability. Proven track record implementing innovative strategies for growth and optimizing revenue streams. Skilled communicator, adept at building cross-functional teams for sustainable revenue growth.
Overview
19
19
years of professional experience
Work History
Director of Revenue Services
University Clinic Health
07.2020 - Current
- Oversees daily operations ensuring efficient revenue capture, management, and collection for University Clinical Health
- Responsible for provider credentialing and payer enrollment, as well as the following revenue cycle functions: registration/insurance verification and authorization, charge capture, coding, AR vendor management, denial management, health information management, and accounts receivable/insurance follow-up.
- Systems: EPIC Healthcare, Waystar/Olive (Clearinghouse), NextGen EHR & PM, Trizetto (Clearinghouse)
Manager, Revenue Integrity
UT LeBonheur Pediatric Specialists
07.2016 - 07.2020
- Directed revenue cycle operations at the front end for more than 200 providers.
- Oversaw internal controls to ensure accuracy in billing, registration, pre-certification, and authorizations.
- Managed patient registration, pre-certification, coding, charge entry, provider credentialing and enrollment, advising supervisors on the day-to-day implementation and interpretation to ensure compliance with all policies and procedures.
- Systems used: GE Centricity, Cerner Ambulatory, Cerner PowerChart.
Project Manager
UT Medical Group, Inc.
02.2011 - 07.2016
- Provided operational support to the areas of revenue operations (registration, charge capture, coding, and charge entry) and revenue cycle (accounts receivable/insurance follow-up, and cash posting).
- Designed and tracked effective processes for charge capture of patient services for all providers.
- Lead various projects to improve efficiency and/or customer satisfaction.
- Systems used: GE Centricity
Performance Improvement Specialist
UT Medical Group, Inc.
12.2008 - 02.2011
- Analyzed and reported on the quality of work produced by insurance follow-up representatives.
- Analyzed claims data to ensure appropriate reimbursement.
- Defined errors in contract management systems and recommended solutions.
- Developed written training materials, classroom presentations, and one-on-one assistance.
- Reviewed employee output for accuracy and productivity.
- Completed reviews of clinical departments by evaluating collection rate and/or the quality of Revenue Services provided.
- Worked closely with the Director.
- Systems used: GE Centricity
Insurance Follow-up Specialist
UT Medical Group, Inc.
12.2005 - 12.2008
- Coordinated reimbursement of patient accounts.
- Interacted with insurance carriers on complex reimbursement issues.
- Collected data and documentation to ensure timely and maximum claims reimbursement.
- Posted payments and denials.
- Systems used: GE Centricity
Education
Master of Science - Operations Management
University of Arkansas
01.2018
Bachelor of Professional Studies - Organizational Leadership
University of Memphis
01.2010
High School -
Munford High School
01.2005
Skills
- Revenue optimization
- Financial Forecasting
- Operational Efficiency
- Data-driven decision-making
- Revenue reporting
- Profitability analysis
- Pricing strategy
- Budget Development
Timeline
Director of Revenue Services
University Clinic Health
07.2020 - Current
Manager, Revenue Integrity
UT LeBonheur Pediatric Specialists
07.2016 - 07.2020
Project Manager
UT Medical Group, Inc.
02.2011 - 07.2016
Performance Improvement Specialist
UT Medical Group, Inc.
12.2008 - 02.2011
Insurance Follow-up Specialist
UT Medical Group, Inc.
12.2005 - 12.2008
Master of Science - Operations Management
University of Arkansas
Bachelor of Professional Studies - Organizational Leadership
University of Memphis
High School -
Munford High School
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