Courtney Lowe
Evergreen,AL
Summary
Dynamic leader with a proven track record at Provalus, excelling in staff training and daily workflow improvement. Spearhead team motivation initiatives and enhance operational efficiency through effective delegation and SOP adherence. Skilled in documentation and reporting, my leadership approach significantly boosts team performance and fosters a culture of excellence and collaboration.
Diligent team lead with proven track record in leading teams to success through effective management and strategic planning. Demonstrates expertise in coordinating projects and fostering team collaboration, achieving significant milestones. Utilizes leadership and communication skills to drive team performance and ensure project completion.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Security Operations Center Team Lead
Provalus
05.2023 - Current
- Train new team members by relaying information on company procedures and safety requirements.
- Promote a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Serve as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coach team members in techniques necessary to complete job tasks.
- Manage schedules, accepted time off requests and find coverage for short shifts.
- Conduct regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Establish open and professional relationships with team members to achieve quick resolutions for various issues.
- Collect, arrange, and input information into database system.
- Conduct regular reviews of operations and identify areas for improvement.
- Develop effective improvement plans in alignment with goals and specifications.
- Develop Standard Operating Procedures for Security Operations Center processes.
- Maintain open communication and foster a positive relationship with the client to ensure efficient task management and collaboration.
Security Analyst
Provalus
07.2022 - Current
- Manage global secure user account controls for Fortune 500 company.
- Manage global privileged user account controls in Active Directory and Microsoft Azure.
- Scan servers to manage and mitigate vulnerabilities with Rapid 7 application.
- Conduct threat analysis and investigation on cloud-based applications such as Chronicle.
- Utilize Service Now (cloud-based automation platform) to manage the workflow of IT operations.
- Whitelist and Blacklist URLs across global firewalls- Palo Alto and Cisco ASA.
- Utilize MobilePASS authenticator through SafeNet.
- Pull and analyze internal data reports weekly.
- Conduct monthly 1:1 meetings with team members.
- Participated in tabletop exercises simulating cyberattacks, leading to better preparedness for real-world incidents.
Peer Tutor/Peer Mentor
Pear Deck
10.2023 - 03.2024
- Helped fellow students prepare for quizzes and examinations.
- Assisted other students with homework and provided supplementary instruction.
- Promoted development of good study habits and learning skills.
- Served as a mentor to struggling students, providing emotional support alongside academic assistance when necessary.
- Provided constructive feedback on assignments, aiding students in refining their writing skills and critical thinking abilities.
- Clarified difficult concepts through the use of visual aids, diagrams, and step-by-step explanations, leading to increased understanding for learners.
- Developed student confidence through positive reinforcement strategies.
- Managed a flexible schedule to accommodate student needs, often providing additional support during peak examination periods.
- Developed a rapport with clients, fostering strong relationships that facilitated open communication and improved learning outcomes.
Phlebotomist/Lab Assistant
Baptist Health
05.2012 - 05.2015
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
Education
Master of Science - Cyber Security With Information Tech Mgmt Concen.
Southern New Hampshire University
Hooksett, NH05-2022
Bachelor of Science - Health Systems Management
Grantham University
Lenexa, KS05-2018
No Degree - Phlebotomy
Reid State Technical College
05-2012
No Degree - Office Systems
Reid State Technical College
05-2009
Skills
- Work assignment delegation
- Team motivation
- Staff training
- Daily workflow improvement
- Giving constructive feedback
- Documentation and reporting
- SOP adherence
- Leadership
- Multitasking
- Performance monitoring
- Complaint resolution
- Trend tracking
Certification
- Leadership Cohort Training Provalus May 2024
Tools
- Rapid7 Vulnerability Scanner
- Chronicle
- Palo Alto
- Forcepoint Proxy
- Windows Virtual Desktop
- Microsoft Suite
- Active Directory
- Remote Desktop
- SafeNet
- Service Now
Timeline
Peer Tutor/Peer Mentor
Pear Deck
10.2023 - 03.2024
Security Operations Center Team Lead
Provalus
05.2023 - Current
Security Analyst
Provalus
07.2022 - Current
Phlebotomist/Lab Assistant
Baptist Health
05.2012 - 05.2015
Master of Science - Cyber Security With Information Tech Mgmt Concen.
Southern New Hampshire University
Bachelor of Science - Health Systems Management
Grantham University
No Degree - Phlebotomy
Reid State Technical College
No Degree - Office Systems
Reid State Technical College
Similar Profiles
Andrew RodellAndrew Rodell
CX Analyst at ProvalusCX Analyst at Provalus
Emma WardEmma Ward
Cx Analyst at ProvalusCx Analyst at Provalus
Jeremy GastonJeremy Gaston
CX Analyst at ProvalusCX Analyst at Provalus
Stephen AdamsStephen Adams
Electrician Helper at Burkes MechanicalElectrician Helper at Burkes Mechanical
John HigginbothamJohn Higginbotham
Comercial Truck Driver at Swift TransportationComercial Truck Driver at Swift Transportation