Courtney Mabry
Blacksburg,VA
Summary
General Manager who is committed personally and professionally to building and developing a strong team of employees. Continually pursuing opportunities and growth through new experiences and leveraging skills with people and processes. Currently looking for an opportunity that brings together my various skillsets.
Overview
6
6
years of professional experience
Work History
Center Manager
European Wax Center
Virginia Beach, VA
01.2024 - Current
- Established customer service standards for the center and monitored performance of staff against those standards through regular meetings and feedback
- Analyzed customer feedback data to identify areas for improvement in service delivery
- Managed day-to-day operations of the center, including staffing, scheduling, budgeting, inventory control and customer service
- Developed strategies to increase sales revenue within the center, specifically for wax passes and retail sales
General Manager
Ulta Salon and Cosmetics
Virginia Beach, VA
12.2021 - 01.2024
- Dynamically led a team of managers, beauty advisors, and salon professionals to reach sales exceeding 20 percent growth to goal
- Prioritized and planned to meet company initiatives, as well as communicated them effectively to the team
- Created schedules and managed payroll using Kronos workforce management for up to 30 employees
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Hired and trained employees through management level to support over $5 million in sales per fiscal year.
- Coached and developed to increase key metrics above expectations, such as average transaction amount and customer conversion
- Kept current on beauty, skincare, and wellness trends
- Planned an executed sales events by building strong relationships with vendors
Services Manager
Ulta Salon, Cosmetic & Fragrance Inc.
Christiansburg, VA
03.2019 - 12.2021
- Hired and provided individual coaching to Salon and Boutique employees to develop and execute plan to reach sales goals
- Planned and executed scheduling to ensure proper coverage based on traffic patterns, while adhering to budget guidelines
Beauty Advisor
Estee Lauder
Roanoke, VA
04.2018 - 03.2019
- Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty
- Met and exceeded sales goals
- Planned and executed events
- Worked with counter manager to strategize plans for sales growth
Education
Ayurveda Wellness Coach
The Shakti School
03-2024
Bachelor of Arts - Psychology
Radford University
Radford, VA12.2005
Skills
- Business Development
- Customer Relationship Management
- Sales planning and implementation
Timeline
Center Manager
European Wax Center
01.2024 - Current
General Manager
Ulta Salon and Cosmetics
12.2021 - 01.2024
Services Manager
Ulta Salon, Cosmetic & Fragrance Inc.
03.2019 - 12.2021
Beauty Advisor
Estee Lauder
04.2018 - 03.2019
Ayurveda Wellness Coach
The Shakti School
Bachelor of Arts - Psychology
Radford University
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