Courtney Malachowski

• Prepared and served a variety of cocktails and beverages with attention to customer preferences.
• Maintained cleanliness and organization of bar area, ensuring compliance with health regulations.
• Trained new staff on cocktail recipes, bar equipment operation, and customer service protocols.
• Resolved customer complaints promptly, enhancing satisfaction and fostering repeat business.
• Collaborated with kitchen staff to synchronize food and beverage service for optimal guest experience.
• Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
• Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.

• Managed inventory, ordering supplies to minimize waste and ensure product availability.
• Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
• Improved team morale and efficiency, leading by example and offering support during peak hours.
• Maintained impeccably clean, attractive and well-stocked bar area.
• Helped management plan and serve bar menu exceeding customer expectations.
• Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
• Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.

*While working here I was crossed trained as a waitress as well as took care of heavy take out flow. I also took care of and served large parties and events.

• Enhanced customer experience with engaging conversations and personalized drink recommendations.
• Collaborated with kitchen staff to synchronize food and beverage service for optimal guest experience.
• Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
• Improved team morale and efficiency, leading by example and offering support during peak hours.
• Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
• Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.