Summary
Overview
Work History
Education
Skills
Timeline
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Courtney Mapp

Atlanta,GA

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

2
2
years of professional experience

Work History

Assistant Store Manager

Family Dollar
05.2021 - 06.2023
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Trained new employees on proper protocols and customer service standards.

Education

High School Diploma -

Banneker High School
College Park, GA
05.2021

Skills

  • Microsoft Excel
  • Staff Management
  • Customer Service
  • Microsoft Office
  • Sales Activities
  • Attention to detail
  • Flexibility
  • Verbal & written communication

Timeline

Assistant Store Manager

Family Dollar
05.2021 - 06.2023

High School Diploma -

Banneker High School

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Courtney Mapp