Courtney Martinez

As an Office Manager and insurance Administrator, you will oversee the daily operations of the office, ensuring smooth administrative processes, managing schedules, and coordinating with various departments. In the insurance administration role, you will handle all aspects of insurance for 18-wheeler vehicles, including policy management, claims processing, and ensuring compliance with industry regulations. Strong organizational skills, attention to detail, and the ability to manage multiple tasks simultaneously are essential.

Manage customer accounts, process invoices, and resolve billing inquiries. Ensure accurate billing, track payments, and handle overdue accounts. Collaborate with sales and finance teams to address customer concerns. Strong communication and attention to detail required.

Delivered top-tier customer service by guiding patients through the billing process, addressing concerns with empathy, and resolving issues promptly. Managed insurance claims with accuracy, ensuring patients understood their coverage. Built strong patient relationships, ensuring a positive experience from billing to payment.

Lead by example to ensure exceptional service, supporting staff in delivering memorable dining experiences. Assist in training and mentoring team members, resolving customer concerns with a focus on satisfaction, and optimizing daily operations for efficiency. Play a key role in maintaining high standards and a vibrant, welcoming atmosphere.