COURTNEY MARTINEZ
CLEVELAND,TX
Summary
Dynamic and detail-oriented professional with expertise in insurance verification and customer service. Known for exceptional problem-solving skills and a talent for thriving in fast-paced environments. Committed to delivering outstanding results and fostering positive client relationships.
Overview
9
9
years of professional experience
Work History
Insurance Verification Specialist
Whole sale truck and finance
Kingwood, TX
12.2021 - 10.2024
- Verify truck and driver insurance, maintain records.
- Data entry of customer records.
- Assess and secure insurance coverage,evaluate risks.
- ensure coverage compliance
- Timely filing with insurance verification, having up to date coverage.
- Outbound calling, inbound calling
- Goals
- Emails with customers and managers
Server
The kitchen.
Cleveland, TX
12.2019 - 04.2021
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Prepared drinks according to standard recipes.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
Retail Account Representative
Aarons Furniture Store
Conroe, TX
02.2017 - 11.2019
- Created detailed reports on sales trends, customer feedback and competitor activity.
- Analyzed customer data to identify areas of growth and develop strategies to increase sales volume.
- Assisted in resolving any customer complaints or issues that arose during the course of business.
- Learned customer needs and desires to suggest specific product options.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
Customer Service Representative
Care for Women
Kingwood, TX
09.2016 - 01.2017
- Delivered top-tier customer service by guiding patients through the billing process
- Addressed concerns with empathy and resolved issues promptly
- Managed insurance claims with accuracy, ensuring patients understood their coverage
- Built strong patient relationships, ensuring a positive experience from billing to payment
Retail Sales Associate
Bed Bath and Beyond.
Kingwood, Texas
10.2015 - 05.2016
- Assisted customers with finding the right product for their needs.
- Greeted customers upon entering the store and provided assistance.
- Stocked shelves with merchandise according to company standards.
- Organized displays to attract customers and promote sales.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Operated point-of-sale systems accurately to process payments from customers.
Education
Diploma -
Marque learning center
Cleveland, TX06.2015
Skills
- Insurance plan verification
- Patient contact
- Critical thinking
- Time management
- Teamwork and collaboration
- Adaptability
- Communication skills
- Customer service experience
- Analytical and Critical Thinking
- Leadership
Timeline
Insurance Verification Specialist
Whole sale truck and finance
12.2021 - 10.2024
Server
The kitchen.
12.2019 - 04.2021
Retail Account Representative
Aarons Furniture Store
02.2017 - 11.2019
Customer Service Representative
Care for Women
09.2016 - 01.2017
Retail Sales Associate
Bed Bath and Beyond.
10.2015 - 05.2016
Diploma -
Marque learning center