Courtney Martinez
Lubbock ,TX
Summary
Compassionate Home Health Aide with current Department of Health Certification. Bringing 2 years of experience assisting in home environments for physically disabled clients of varying capacities. Skilled at closely monitoring vital signs, assisting with feeding, bathing and grooming, positioning and range of motion exercises.
Overview
9
9
years of professional experience
Work History
Loyalty Representative
ATT
03.2023 - Current
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Built positive relationships with customers by providing exceptional customer service.
- Resolved customer service issues related to pricing or discounts.
Caregiver
Best In Home Care
02.2020 - 12.2020
- Developed strong and trusting rapport with each patient to facilitate best possible care and assistance.
- Planned optimal meals based on established nutritional plans, including shopping for ingredients and cooking dishes.
- Monitored clients' progress to report necessary changes.
- Assisted elderly clients with personal hygiene and other daily activities, including bathing, dressing and incontinence care.
- Assisted patients with transitioning between beds, wheelchairs and automobiles, providing consistent and safe mobility support.
- Pleasantly greeted patients and families and displayed enthusiastic, compassionate attitude, effectively establishing long-term professional relationships.
- Dressed, groomed and fed patients with limited physical abilities to efficiently handle basic needs.
- Assisted disabled individuals to foster independence while still closely monitoring safety at all times.
Caterer
Cafe Venture Catering
07.2016 - 01.2020
- Successfully serviced events through collaboration with establishment managers by securing venue and scheduling adequate personnel.
- Coordinated food service stations and venue accommodations, including setup and tear-down of furniture and equipment per customer guidelines.
- Accurately estimated amount of food to prepare for events.
- Served guest tables by transporting meals and beverages from kitchen and bar areas.
- Kept customer and food preparation areas clean and well-organized for maximum efficiency.
- Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
Caregiver
Home Instead Senior Care
01.2016 - 10.2016
- Developed strong and trusting rapport with each patient to facilitate best possible care and assistance.
- Planned optimal meals based on established nutritional plans, including shopping for ingredients and cooking dishes.
- Assisted elderly clients with personal hygiene and other daily activities, including bathing, dressing and incontinence care.
- Assisted patients with transitioning between beds, wheelchairs and automobiles, providing consistent and safe mobility support.
- Maintained patient hygiene by giving bedpans, urinals, baths and shaves.
- Provided mental and emotional support to keep clients happy and healthy.
CSR
Convergy’s
08.2015 - 01.2016
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Processed customer account changes.
- Educated customers on special pricing opportunities and company offerings.
- Documented conversations with customers to track requests, problems and solutions.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Recommended, selected and helped locate merchandise based on customer needs and desires.
Education
High School Diploma -
Lubbock High School
Lubbock, TXAssociate of Applied Science - Nursing
South Plains College
Levelland, TXSkills
- Caregiver support
- Caregiver supervision
- Enthusiastic caregiver
- Patient and caregiver education
- Client-focused service
- Quality assurance controls
- Managing activities
- Providing customer support
Timeline
Loyalty Representative
ATT
03.2023 - Current
Caregiver
Best In Home Care
02.2020 - 12.2020
Caterer
Cafe Venture Catering
07.2016 - 01.2020
Caregiver
Home Instead Senior Care
01.2016 - 10.2016
CSR
Convergy’s
08.2015 - 01.2016
High School Diploma -
Lubbock High School
Associate of Applied Science - Nursing
South Plains College
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