Courtney McCaslin

• Provided exceptional customer service, ensuring satisfaction with beverage selection and overall experience.
• Crafted and served a diverse range of alcoholic and non-alcoholic beverages efficiently.
• Maintained cleanliness and organization of bar area to comply with health and safety regulations.
• Managed inventory levels by tracking stock usage and placing timely orders for supplies.
• Served high customer volumes during special events, nights, and weekends.

• Planned and executed events for employees and clients and managed logistics and vendor relations
• Collected data, input records, and protected electronic files.
• Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
• Managed daily office operations, negotiated contracts, managed vendor relations and acted as primary liaison with outside organizations.
• Answered high volume of phone calls and email inquiries.
• Updated and maintained confidential databases and records.
• Created and managed office systems to efficiently deal with documentation.
• Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
• Filed paperwork and organized computer-based information.
• Planned and executed events for employees and clients and managed logistics and vendor relations.

• Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
• Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
• Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
• Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
• Kept high average of performance evaluations.
• Organized meetings for executives and coordinated availability of conference rooms for participants.
• Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
• Organized spaces, materials and catering support for internal and client-focused meetings.

• Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Created new employee handbook, IT policies and disaster recovery procedures.
• Updated reports, managed accounts, and generated reports for company database.
• Resolved financial discrepancies and customer billing issues with timely attention.
• Developed internal requirements and standards to minimize regulatory risks and liability across programs.
• Improved office operations by automating client correspondence, record tracking and data communications.
• Identified opportunities to streamline processes and improve office operations and efficiency.
• Created organized filing system to manage department documents.
• Completed bi-weekly payroll for 3 employees.
• Organized and updated databases, records and other information resources.
• Cultivated strong relationships with vendors and partners supporting administrative operations.
• Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
• Answered phone calls and responded to inquiries from customers, vendors and other external contacts.

• Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
• Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Controlled store inventory and reviewed cash handling and operations reports.
• Conducted performance evaluations and provided constructive feedback to employees.
• Reported issues to higher management with great detail.
• Assisted in recruiting, hiring and training of team members.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Trained and guided team members to maintain high productivity and performance metrics.
• Supervised creation of exciting merchandise displays to catch attention of store customers.

• Maintained quality of garnishes, juices, and other perishables by preparing new stock daily.
• Prepared classic, modern, and unique cocktails for each customer.
• Received cash, made change, and issued receipts.
• Stored supplies according to bar policies and health code requirements.
• Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
• Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
• Maintained impeccably clean, attractive and well-stocked bar area.
• Upheld strict regulations for safe alcohol service and food safety.
• Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.

Rally Bartending. It's extreme volume and a non stop 10 day commitment. I was filmed on Tru TV 2012.

We were outdoors and there were thousands of people daily. I was in the main bar stage left. So we had noise, weather, you name it.