Summary
Overview
Work History
Education
Skills
Timeline
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Courtney McClendon

Slidell,LA

Summary

Driven by a commitment to excellence, I leveraged my problem-solving abilities and customer service expertise at TJ Maxx to enhance customer loyalty and resolve disputes effectively. As a Visual Merchandiser at At Home, I spearheaded store layout revamps, significantly improving shopping experiences and customer satisfaction. My leadership as a Cashier Team Lead showcased my critical thinking and ability to streamline operations.

Overview

4
4
years of professional experience

Work History

Customer Service Rep

TJ Maxx, TJX Companies
05.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Visual Merchandiser

At Home
03.2023 - 05.2024
  • Worked with store managers to implement new displays, promotions and store layout changes.
  • Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
  • Trained and supervised junior team members in visual merchandising techniques for consistent brand presentation across the store.
  • Revamped store layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings.
  • Updated signage regularly to reflect current promotions or markdowns, improving clarity for customers seeking sale items within the store environment.

Cashier Team Lead

Rusty Pelican Restaurant
03.2022 - 04.2023
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.

Cashier Team Lead

Once Upon A Child - Central Ct
01.2021 - 02.2022
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.

Education

Associate Of General Studies -

Riverdale High School
Jefferson, LA
05.2003

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Problem Resolution
  • Customer Relations

Timeline

Customer Service Rep

TJ Maxx, TJX Companies
05.2023 - Current

Visual Merchandiser

At Home
03.2023 - 05.2024

Cashier Team Lead

Rusty Pelican Restaurant
03.2022 - 04.2023

Cashier Team Lead

Once Upon A Child - Central Ct
01.2021 - 02.2022

Associate Of General Studies -

Riverdale High School

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Courtney McClendon