Summary
Work History
Education
Skills
Timeline
Generic

Courtney McCoy

Savannah ,GA

Summary

As a seasoned professional, I bring a wealth of experience in training and mentoring, having successfully guided over 100 individuals through our intricate internal processes and systems. My interactions, whether face-to-face, over the phone, or through email, are always conducted with the utmost professionalism, empathy, and patience. My ability to provide critical feedback, discern trends, and pinpoint recurring challenges is complemented by my self-motivation, discipline, and outstanding organizational skills, allowing me to excel in diverse work environments. My expertise extends to assisting with order placements and shipment tracking, where I am known for quickly identifying and implementing the most effective solutions to any issues, that may arise. As a diligent worker with a passion for continuous learning, I am committed to achieving excellence in all my responsibilites. With my proven skills in training, adopt handling of internal processes, proactive feedback approach, and problem-solving capabilities, I am an eager fast learner excited to bring my talents to your team!

Work History

Manager

Dollar Tree
09 2017 - 12 2022
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Trainer/Guest Service/Floater

Target
02 2012 - 06 2016
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Making and receiving 70+ calls and emails a day to keep track of orders and online orders for in-store pickup.
  • Delivered fast, friendly and knowledge service for routine questions and service complaints.
  • Displayed strong telephone etiquette, effectively handling difficult calls.


Shift Leader

Spin City Laundromat
01 2011 - 11 2011
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.

Waitress

Arizona Eggpan
03 2010 - 09 2010
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Used cash registers and credit card machines to cash out customers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Assistant

Bobbies Buds & Balloons Florist
12 2007 - 09 2009
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
  • Ensured smooth day-to-day operations by managing email correspondence and promptly addressing inquiries.
  • Increased customer service success rates by quickly resolving issues.

Education

Highschool Diploma -

H V Jenkins High School
2009

Woodville Tompkins Technical Highschool
2009

Skills

  • Budget Management
  • Project Planning
  • Strategic Planning
  • Self Motivated
  • Creative
  • Leadership Techniques
  • Communication
  • Ability to Learn Quickly
  • Time Management
  • Problem Solving

Timeline

Manager

Dollar Tree
09 2017 - 12 2022

Trainer/Guest Service/Floater

Target
02 2012 - 06 2016

Shift Leader

Spin City Laundromat
01 2011 - 11 2011

Waitress

Arizona Eggpan
03 2010 - 09 2010

Assistant

Bobbies Buds & Balloons Florist
12 2007 - 09 2009

Highschool Diploma -

H V Jenkins High School

Woodville Tompkins Technical Highschool

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Courtney McCoy