Courtney McGee
Pearl,MS
Summary
Outgoing customer service with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance. Newly Certified Phlebotomist with extensive training and hands-on experience in venipuncture, capillary puncture and special collection techniques. Quick to build rapport with patients and successful at reducing patients' anxiety or discomfort. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Phlebotomist
Merit Health Rankin
11.2022 - Current
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Centrifuged blood samples as outlined in clinical protocols.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Used personal protective equipment correctly to protect coworkers and patients.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Verified patients' identification for proper sample collection.
Customer Service Manager
Ollies Bargain Outlet
02.2020 - 03.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
High School Diploma -
Pelahatchie Attendance Center
05.2017
Skills
- Infection Control
- Data Entry
- Venipuncture
- Patient Confidentiality
- Paperwork Processing
- Patient Care
- Quality Assurance
- Customer Service
- Cash Register Operation
- Cash Handling
- Customer Assistance
- Blood collection
- Specimen Preparation
- HIPAA
- Patient support
- Communication abilities
Certification
Licensed Phlebotomist - 05/26/22-05/26/24
Timeline
Phlebotomist
Merit Health Rankin
11.2022 - Current
Customer Service Manager
Ollies Bargain Outlet
02.2020 - 03.2021
High School Diploma -
Pelahatchie Attendance Center
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