Courtney McIntosh
Atlanta Ga,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
General Manager
Steve Madden
Atlanta Ga
05.2022 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Formulated policies and procedures to streamline operations.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Developed and maintained relationships with customers and suppliers through account development.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
General Manager
Rue21
06.2017 - 05.2022
- Manage a store team of approximately 10 part-time and full-time store associates
- Drive and maximize store sales to achieve goals, control and minimize shrink expectations, and maintain payroll within budgetary guidance
- Establish, teach, and demonstrate exceptional customer service
- Provide associates the tools necessary to ensure customer satisfaction and provide positive resolutions to challenges and complaints from customers
- Execute company directives for product placement, display, and signage, and maintain company standards for cleanliness and organization
- Ensure compliance with all company policies and procedures, and follow all safety standards to ensure a safe work and shopping environment
- Achieve accuracy in executing markdowns, shipping, receiving, and cash control
- Recruit, train, develop, and retain qualified associates to ensure staffing needs are consistently met
- Coach, confront, and counsel associates to improve performance
- Participate in the performance counseling of associates, up to termination of associates as required
- Establish associate work schedules
- Provide training and succession planning for the store team.
Store manager
Stage Stores
11.2011 - 06.2017
- Resolve customer complaints regarding sales and service
- Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs
- Monitor customer preferences to determine focus of sales efforts
- Direct, coordinate, and review activities in sales and service accounting and recordkeeping, and in receiving and shipping operations
- Prepare budgets and approve budget expenditures
- Oversee activities directly related to making products or providing services
- Manage staff, preparing work schedules and assigning specific duties
- Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes
- Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods
- Inventory stock and reorder when inventory drops to a specified level
- Instruct staff on how to handle difficult and complicated sales
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate
- Assign employees to specific duties
- Enforce safety, health, and security rules
- Plan and prepare work schedules and keep records of employees' work schedules and time cards
- Establish and implement policies, goals, objectives, and procedures for their department
- Establish credit policies and operating procedures
- Keep records of purchases, sales, and requisitions
- Formulate pricing policies for merchandise, according to profitability requirements
- Administer systems and programs to reduce loss, maintain inventory control, or increase safety
- Coordinate or conduct internal investigations of problems such as employee theft and violations of corporate loss prevention policies
- Supervise surveillance, detection, or criminal processing related to theft and criminal cases
- Monitor and review paperwork procedures and systems to prevent error-related shortages
- Perform cash audits and deposit investigations to fully account for store cash
- Prepare and follow budgets for personnel operations.
Customer Service Representative/Cashier
Lowe's Home Improvement
11.2009 - 11.2011
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Assist customers by providing information and resolving their complaints
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
- Greet customers entering establishments
- Answer customers' questions, and provide information on procedures or policies
- Process merchandise returns and exchanges
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
- Stock shelves, and mark prices on shelves and items
- Request information or assistance using paging systems
- Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately
- Pay company bills by cash, vouchers, or checks
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Solicit sales of new or additional services or products.
Lead Stock Manager
Abercrombie & Fitch
08.2007 - 05.2009
- Stock shelves, racks, cases, bins, and tables with new or transferred merchandise
- Receive, open, unpack and issue sales floor merchandise
- Clean display cases, shelves, and aisles
- Compare merchandise invoices to items actually received to ensure that shipments are correct
- Stamp, attach, or change price tags on merchandise, referring to price list
- Ensure damages were completed according to procedures and shipping deadlines
- Sales Floor Audits
- Sensoring merchandise
- Ensure proper procedures are followed with receiving, shipping, sorting, and processing freight.
Education
BEVILL STATE COMMUNITY COLLEGE
Sumiton, ALHEALTHCARE TRAINING INSTITUTE
Birmingham, ALHigh School Diploma -
ITAWAMBA COMMUNITY COLLEGE
Fulton, MSAMORY HIGH SCHOOL
Amory, MSSkills
- Leadership and team building
- Problem Resolution
- Team Player
- Staff training/development
- Inventory Control
- Consistently meet goals
- Recruitment
- Loss Prevention
Certification
Certified Notary Public
Personal Information
- Willing To Relocate: Anywhere
- Title: General Manager
Timeline
General Manager
Steve Madden
05.2022 - Current
General Manager
Rue21
06.2017 - 05.2022
Store manager
Stage Stores
11.2011 - 06.2017
Customer Service Representative/Cashier
Lowe's Home Improvement
11.2009 - 11.2011
Lead Stock Manager
Abercrombie & Fitch
08.2007 - 05.2009
BEVILL STATE COMMUNITY COLLEGE
HEALTHCARE TRAINING INSTITUTE
High School Diploma -
ITAWAMBA COMMUNITY COLLEGE
AMORY HIGH SCHOOL