Courtney Mckay
Orlando,Florida
Summary
Driven individual focused on tackling new challenges. Strong work ethic and adaptability paired with excellent interpersonal skills. Capable of working autonomously and swiftly mastering new tasks.
Overview
3
3
years of professional experience
Work History
Front of House Team Member
Chik-Fil-A
Orlando, Florida
09.2022 - 12.2022
- Greeted guests upon arrival, providing a warm and welcoming atmosphere.
- Processed payments and handled cash transactions accurately.
- Ensured compliance with health safety regulations in the restaurant setting.
- Maintained a professional attitude while working under pressure during peak hours.
- Assisted guests with special needs or accommodations, ensuring an inclusive environment.
- Ensured compliance with health and safety regulations within the front-of-house area.
Movie Theater Employee
Epic Theaters
Orlando, Florida
02.2021 - 02.2022
- Operated cash registers to process customer transactions for tickets and concession items.
- Managed cash register transactions accurately and efficiently.
- Processed admission payments and provided tickets.
- Maintained safe and clean atmosphere, contacting appropriate staff to handle spills or incidents.
- Performed daily inventory counts on concession products such as popcorn, candy, fountain drinks.
- Prepared and sold concession stand items, including popcorn, candy, and beverages, adhering to health and safety guidelines.
- Managed cash and credit transactions and balanced registers after shifts.
- Ensured compliance with health regulations related to food handling practices.
- Answered customer questions and concerns regarding tickets, pricing and promotions.
Team Associate
Old Navy
Orlando, Florida
02.2020 - 01.2021
- Provided customer service to clients, including resolving complaints and answering inquiries.
- Built and maintained working relationships with peers and upper management.
- Developed positive customer relationships through friendly greeting and excellent service.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Organized store by returning merchandise to proper areas and restocked displays.
- Maintained attractive merchandise displays to maximize purchases.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Handled returns and exchanges according to company policies.
- Assisted customers with product selection based on their needs and preferences.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Education
Associate of Arts - General Studies
University of North Florida
Jacksonville, FL04-2025
Bachelor of Arts - Psychology
University of North Florida
Jacksonville, FLSkills
- Customer service
- Effective communication
- Adaptability
- Leadership
- Problem solving
- Multitasking
- Cash handling
- Microsoft Word proficiency
- Time management
- Computer and Microsoft Office skills
Languages
ASL
Elementary
Timeline
Front of House Team Member
Chik-Fil-A
09.2022 - 12.2022
Movie Theater Employee
Epic Theaters
02.2021 - 02.2022
Team Associate
Old Navy
02.2020 - 01.2021
Associate of Arts - General Studies
University of North Florida
Bachelor of Arts - Psychology
University of North Florida
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