Courtney McLaughlin
Banning
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
10
10
years of professional experience
Work History
Medical Biller and Coder / Receptionist
Contour Dermatology & Cosmetic Surgery Center
06.2015 - 09.2025
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
- Expedited payment processing by promptly addressing any discrepancies or issues raised by insurance carriers.
- Assisted patients with understanding their insurance coverage and financial responsibilities, fostering positive relationships and trust between the practice and its clients.
- Contributed to team efficiency by maintaining organized records of patient accounts, billing statements, and payment statuses.
- Reduced claim denials through meticulous verification of patient eligibility and coverage benefits prior to claim submission.
- Provided support to administrative staff by ensuring proper handling of sensitive patient data according to HIPAA regulations.
- Maintained high levels of customer satisfaction through prompt resolution of disputes related to charges on patient accounts or insurance claims.
- Verified signatures and checked medical charts for accuracy and completion.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Followed up providers and staff regarding missing information in patient records.
- Checked patient insurance, demographic, and health history to keep information current.
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Obtained payments from patients and scanned identification and insurance cards.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Completed clerical duties and tasks for clinic administration.
- Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
- Processed medical record request promptly for insurance companies and patients.
- Worked closely with physicians to accurately assign ICD-10 diagnostic codes for optimal reimbursement rates from insurance companies.
Education
Certificate - Medical Office Specialist
Kaplan Career College
06.2015
High School Diploma -
Beaumont Senior High School
06.2010
Skills
- HIPAA Compliance
- Payment posting
- Insurance Verification
- Patient account management
- Claim submission
- Data Entry
- Data Verification
- Knowledgeable in Excel and Microsoft Word programs
- Workflow Management
- Attention to Detail
- Organizational Skills
- Excellent verbal and written communication
- Scheduling appointments
- Greeting and Seating Clients
- Data inputting
- Mail handling
- Multi-line telephone operation
- Typing Speed 69 WPM 98% Accuracy
Icon
https://www.myperfectresume.com/config/icons/general-17-black.svg
Timeline
Medical Biller and Coder / Receptionist
Contour Dermatology & Cosmetic Surgery Center
06.2015 - 09.2025
High School Diploma -
Beaumont Senior High School
Certificate - Medical Office Specialist
Kaplan Career College
Similar Profiles
Cameron De AndaCameron De Anda
Medical Receptionist at Contour Dermatology And Cosmetic Surgery CenterMedical Receptionist at Contour Dermatology And Cosmetic Surgery Center
Kendall AdkinsKendall Adkins
Pathology Input Tech at Gardens Dermatology and Cosmetic Surgery CenterPathology Input Tech at Gardens Dermatology and Cosmetic Surgery Center
Emily TanEmily Tan
Patient Care Coordinator at Center for Dermatology Cosmetic and Laser SurgeryPatient Care Coordinator at Center for Dermatology Cosmetic and Laser Surgery
Brianna HuskeyBrianna Huskey
Registered Nurse, NICU at Loma Linda University Children's HospitalRegistered Nurse, NICU at Loma Linda University Children's Hospital
America GarciaAmerica Garcia
GCSAA TurfBowl at GCSAAGCSAA TurfBowl at GCSAA