Courtney McSherry
Decatur,IL
Summary
Results-driven supervisor with expertise in quality assurance and compliance monitoring. Proven ability to manage client needs effectively while enhancing program operations and resource allocation.
Overview
21
21
years of professional experience
Work History
Starting Point Supervisor
Macon County Health Department
Decatur, IL
12.2021 - Current
- Supervised daily activities of all Starting Point programs and staff to ensure smooth operations
- Managed office operations during Director and Assistant Director absence, maintaining workflow and communication
- Conducted quality reviews of Community Care Program files to uphold compliance and service standards
Money Management Coordinator
Macon County Health Department
Decatur, IL
03.2015 - Current
- Responsible for day to day operation of the Money Management Program
- Managed payment of client bills, ensured financial security, and addressed individual needs.
- Coordinated communication with local Social Security Administration district office to facilitate client eligibility determination for Representative Payee.
- Provide on-site/in-home assessments to determine needs of clients
- Promoted Money Management Program in local area to enhance public awareness and increase client referrals.
- Compiled annual reports for the Social Security Administration. to the Social Security Administration
Care Coordinator
Macon County Health Department
Decatur, IL
10.2005 - 03.2015
- Coordinated case management services for aging adults to enhance quality of life
- Engaged with clients monthly to assess needs and ensure comprehensive support
- Assess aging adults for state funded in home services
- Facilitated referrals to community resources, supporting client independence in their homes
- Assist clients with completion of Department of Health and Human Services application and follow up
- Maintain caseload of 150 clients
Education
Bachelor of Science -
Southern Illinois University, Carbondale
Carbondale, IL05-2004
Skills
- Quality assurance
- Case management
- Client assessments
- Program supervision
- Compliance monitoring
- Resource allocation
- Senior Health Insurance Program certified
Timeline
Starting Point Supervisor
Macon County Health Department
12.2021 - Current
Money Management Coordinator
Macon County Health Department
03.2015 - Current
Care Coordinator
Macon County Health Department
10.2005 - 03.2015
Bachelor of Science -
Southern Illinois University, Carbondale