Dynamic Point-of-Care Supervisor at Montefiore Health System with expertise in regulatory compliance and quality assurance. Proven track record in training 80 clinical staff and managing successful project implementations. Skilled in method validation and employee engagement, ensuring optimal performance across multiple sites while enhancing patient care through effective data management.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Point-of-Care Supervisor
Montefiore Health System
Bronx, NY
11.2023 - Current
Manage compliance of Point-of-care ‘POC’ sections within 15 clinics to be aligned with regulations set by New York State Department of Health ‘NYSDOH’, including but not limited to 7 total POC test systems
Train clinical staff end-users on POC test systems; trained 80 clinical staff members, spanning 7 POC test systems, documentation compliance of systems, across 20 clinical sites including school pediatric clinics, general adult and OBGYN clinics, OR/PACU suites, ranging from Patient Care Technicians, Licensed Practical Nurses, Registered Nurses and MD/DO/advanced extension providers
Coordination of implementation for new POC instrumentation and manual test systems for existing and brand new clinics; coordinate with clinic site administrators, vendors and IT personnel for successful delivery of new test system installation
Consult with clinical site administration to bridge the knowledge gap between clinical practice and vendor products to ensure appropriate test system and test support products are ordered by clinical site procurement team
Documentation of annual audits for each clinical practice within scope of surveillance to ensure compliance with institutional policies of practice as they relate to the utilization of POC testing and delivery of manually entered results into patient charts and additionally the confirmatory testing where appropriate
Continuous education maintenance for clinical staff and providers who exhibit documented deviations from policy as they relate to POC testing
Develop POC instrument inventory sheet containing all online and offline In and out-of-service serial numbers, spanning the entire health system of over 100 outreach clinics, 3 comprehensive medical campuses and 1 stand-alone emergency department
Track compliance of test systems remotely integrating manual reviews into electronic documentation via the entry and organization of data to ensure speedy retrieval and secure archival
Developed new maintenance and control electronic logs to use in School Health clinics that utilise rule-restricted entries to ensure SOP compliance of clinical staff.
Perform instrument and quality control material validations including but not limited to data collection and statistical processing for precision and accuracy studies, performance bias and identical and non-identical method-to-method correlation studies
Manage migration project of legacy I.T. hardware to new system hardware for Point-of-Care Devices in 35 total school clinics of School Health Program
Medical Lab Scientist II
Brigham and Women's Hospital, Mass General Brigham
Boston, MA
06.2022 - 11.2023
Perform blood banking testing to include ABORh, IAT/DAT (gel and tube), AHG and Electronic Crossmatching, antibody identification, special antigen testing, closed and open system blood product processing, and dispensing of blood, blood products and derivatives.
Performing high-complexity testing and providing products during emergency and trauma situations for the 793 bed in-patient facility and Dana-Farber cancer center outreach
Coordination with clinical staff for providing timely specially selected blood products such as antigen negative RBCs, tissues and HLA-matched platelets for patients with specific blood needs. Function as liaison for interdepartmental communication between blood bank medical directors, fellows and residents and the clinical staff requesting specific blood products for patient-specific needs
Assist with blood product procurement, in-take and inventory management
Proper documentation of temperature excursions for various temperature monitoring systems, ambient, refrigerated and frozen systems
Perform weekly and monthly maintenances on various forms of equipment and ensuring proper documentation for completeness and accuracy.
Laboratory Manager, Sample Control
Worldwide Clinical Trials
Austin, TX
09.2021 - 06.2022
Oversee daily operations of research sample and reagent matrices in-take, specimen logging progress of direct reports
Interface with clients during planned and unplanned sponsor visits, to include a guided tour of the sample in-take lab, explanation of the sample in-take process and answering all questions regarding sample storage
Ensure timely deliverables guided by expectations set by the Bioanalytical study management team and Bioanalysis scientists team (internal clients). Interfacing with external and internal clients for the purpose of sample discrepancy resolution
Manage staff of 7 direct reports to ensure compliance with safety regulations, FDA regulations and proper documentation as it relates to human and non-human biological specimens
Attend daily huddles for progress of sample logging for on-going studies
Attend weekly metrics huddles to report the metrics of specimens logged in for the previous week and to identify and attest to obstacles preventing in-take personnel from achieving the set weekly goal
Quality review of sample shipment logging process, for accuracy and completeness and clear chain-of-custody
Daily quality review of allowable excursions of the sample temperature monitoring system across 2 sites consisting of 5 -20 deg C walk-in freezers and 27 stand-alone ULT -70 deg C freezers.
Quality review of equipment qualification packets for accuracy and completeness prior to submission to Quality Assurance department for Laboratory Administrative review and Director sign-off
Laboratory Supervisor
Baylor Scott & White Health
Round Rock, TX
10.2019 - 09.2021
Manage competencies for a personnel roster of 13 FTEs and 2 part-time workers
Resolution of inter-personnel conflicts, handling of patient result corrections due to errors of direct reports and counseling to include written warnings for direct reports when necessary
Screen applicants and conduct interviews for potential candidacy
Manage timecards for direct reports, mitigate unapproved overtime
Attend morning leadership huddles as needed for important information dissemination. Lead laboratory huddles to disseminate necessary updates for the BSW system and changes to workflow. Receive communication from staff for issues at patient collection or testing level and help staff find resolution or escalate appropriately
Oversee key functions such as inventory management and procurement, auditing of lab functions for compliance with JCAHO regulations, staffing rearrangement during critical shortages, instrumentation troubleshooting with contracted vendors and follow-up, precision data-collection for newly received unassayed QC material and reagents
Ensure completion of proficiency testing in a timely manner. Enter proficiency results into the CAP or API websites following facility policy to ensure accurate entry
Proficiency evaluation report review and proper follow-up when failures noted, documentation of performance for non-graded items and noting for testing trends in 'acceptable' results against peer groups and investigate root cause for trends
Partake in annual laboratory internal audit to ensure CAP checklist compliance and document recommendations and deficiencies as they arise. Enact necessary policy changes to ensure compliance
Lead new test methodology validation for test systems, ranging from waived to high complexity test systems. Gather and compile linearity data for quantitative systems, and reproducibility data for quantitative and qualitative test systems, analyze data and compose validation packet
Monthly review of chemistry QC reports for any trends, compare reports against peer group when applicable and re-assign mean and SDs as needed. Interface with vendor ambassadors for trend discrepancies and requesting peer data regarding specific reagent lot performance.
Review method comparisons for test systems for both identical instrument methods and non-identical cross instrument methods.
Medical Lab Scientist
Driscoll Children's Hospital
Corpus Christi, TX
08.2014 - 09.2019
Testing patient, quality control and proficiency samples in Chemistry, Hematology, Urinalysis and Microbiology. Understanding normal and abnormal in the pediatric population. Proper reporting and documentation of normal and critical patient values
Trouble shooting issues with analyzers such as failed quality control, contacting technical support to resolve instrumentation issues, proper documentation of course of action taken, and notifying the supervisors of any issues with instrumentation that could affect patient results
Detecting abnormal patient values inconsistent with the patient's condition. Troubleshoot problematic patient specimens such as hemolysis, I.V. fluid contamination, clotted specimens, and improper collection tube used by clinical staff
Auditing of outpatient orders entered by phlebotomy staff. Correction of errors when possible to ensure delivery of the requested service
Experienced in consulting with clinical staff when information on proper test order is requested.
Medical Lab Scientist (Per Diem)
Northshore Emergency Center - Corpus Christi Medical Center
Portland, TX
05.2017 - 12.2017
Perform laboratory testing in the emergency room setting where accurate results must always be delivered in a stat testing environment
Assist nursing staff and physicians with CPR as needed
Perform general phlebotomy and arterial blood draws
Review physician scripts for the outpatient lab services provided by the emergency center as well as test ordering and sample collection
Collection of pre-employment urine drug screen specimens and ensuring chain-of-custody documentation accuracy for contracted clients
Perform proficiency testing, review results and input results into CAP website
Education
Master of Science - Clinical Laboratory Science
University of Texas Medical Branch
Galveston, TX
05.2023
Bachelor of Science - Biomedical Sciences
Texas A&M University
Corpus Christi, TX
08.2014
Skills
Multi-site Oversight for Regulatory Compliance
Quality Assurance
Method Validation
GLP/GDP
Project Management
End-User Training
Data Management and Library Building
Employee Development and Engagement
Certification
Medical Laboratory Science, American Society for Clinical Pathology
Clinical Laboratory Technologist NY State License, New York State Education Department
Accomplishments
Reduction of >45K unlogged shipment samples to
Successful relocation of >200K storage samples to new bioanalytical laboratory.
Successful delivery of new instrument implementation, validation and end-user training for Montefiore School Health Program Clinics Outfitted with new instrumentation.
Successful implementation of electronic forms in the school clinics to reduce paper-based documentation resulting in reduced compliance errors.
Timeline
Point-of-Care Supervisor
Montefiore Health System
11.2023 - Current
Medical Lab Scientist II
Brigham and Women's Hospital, Mass General Brigham
06.2022 - 11.2023
Laboratory Manager, Sample Control
Worldwide Clinical Trials
09.2021 - 06.2022
Laboratory Supervisor
Baylor Scott & White Health
10.2019 - 09.2021
Medical Lab Scientist (Per Diem)
Northshore Emergency Center - Corpus Christi Medical Center
CERTIFIED NURSING ASSISTANT- PEDIATRIC FLOAT POOL at Montefiore Health SystemCERTIFIED NURSING ASSISTANT- PEDIATRIC FLOAT POOL at Montefiore Health System