Shakeila Outlaw
Capitol Heights,MD
Summary
Dynamic Business License Specialist with a proven track record at the Department of Licensing and Consumer Protection. Expert in customer relations and analytical thinking, I streamlined application processes, enhancing turnaround times and boosting customer satisfaction. Adept at documentation management, I developed training materials that improved staff efficiency and compliance with regulatory standards.
Overview
35
35
years of professional experience
Work History
Business License Specialist
Department of Licensing and Consumer Protection
10.2000 - Current
- Assisted in processing licensing applications, ensuring compliance with regulatory standards.
- Supported consumer protection initiatives by researching complaints and providing detailed reports.
- Coordinated communication between stakeholders to facilitate timely resolution of licensing issues.
- Maintained accurate records of licenses issued and renewals processed within department systems.
- Contributed to development of training materials for staff on licensing procedures and policies.
- Streamlined application review processes, improving turnaround times for applicants.
- Led workshops to enhance understanding of consumer rights among local businesses and residents.
- Evaluated feedback from consumers to identify areas for improvement in service delivery protocols.
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Boosted company's online presence by developing comprehensive digital marketing strategy.
Supervisor
CVS Pharmacy
03.1998 - 02.1999
- Supervised daily operations to ensure efficient workflow and optimal staff performance.
- Trained new team members on customer service protocols and operational procedures.
- Managed inventory levels, placing orders to prevent stock shortages
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Supervisor
Taco Bell
04.1991 - 08.1994
- Assisted in processing licensing applications, ensuring compliance with regulatory standards.
- Supported consumer protection initiatives by researching complaints and providing detailed reports.
- Coordinated communication between stakeholders to facilitate timely resolution of licensing issues.
- Maintained accurate records of licenses issued and renewals processed within department systems.
- Contributed to development of training materials for staff on licensing procedures and policies.
- Streamlined application review processes, improving turnaround times for applicants.
- Led workshops to enhance understanding of consumer rights among local businesses and residents.
- Evaluated feedback from consumers to identify areas for improvement in service delivery protocols.
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Boosted company's online presence by developing comprehensive digital marketing strategy.
Meat Department Clerk
Giant Food Stores
06.1996 - 02.1998
- Processed meat products efficiently, ensuring freshness and quality standards met.
- Assisted customers with product selection, providing knowledgeable recommendations.
- Maintained cleanliness and organization of work areas, adhering to safety protocols.
- Stocked shelves with meat products, rotating inventory to minimize waste.
Education
High School Diploma -
Spingarn High School
Washington, DCSkills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
Timeline
Business License Specialist
Department of Licensing and Consumer Protection
10.2000 - Current
Supervisor
CVS Pharmacy
03.1998 - 02.1999
Meat Department Clerk
Giant Food Stores
06.1996 - 02.1998
Supervisor
Taco Bell
04.1991 - 08.1994
High School Diploma -
Spingarn High School