Courtney Menard
Baton Rouge,La
Summary
Dynamic Brand Ambassador with a proven track record at Christian Dior, excelling in customer engagement and brand awareness. Skilled in building relationships and boosting sales through in-depth product knowledge and exceptional communication. Achieved targeted marketing goals, demonstrating leadership qualities and adaptability. Passionate about fostering positive customer relations and driving brand loyalty.
Overview
12
12
years of professional experience
Work History
Brand Ambassador
Christian Dior
06.2012 - 01.2024
- Greeted customers warmly and pleasantly answered inquiries.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Maintained knowledge of current promotions and product features.
- Worked with team to achieve sales goals for products.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Provided valuable feedback to clients regarding consumer reactions, preferences, and suggestions for improvements based on firsthand experience promoting their products.
- Achieved targeted marketing goals by collaborating closely with team members to develop effective strategies for each campaign.
- Demonstrated products to customers to illustrate features, advantages and benefits.
- Organized and stocked merchandise to keep necessary levels for sales demand.
- Provided exceptional customer service to drive satisfaction.
- Engaged customers to communicate key product features.
- Communicated product value, quality, and style to educate and entice potential customers.
- Strengthened relationships with retail partners by providing exceptional support, education, and communication on products and promotions.
- Exceeded client expectations through timely event set-up, professional demeanor, and proactive problem-solving skills.
- Maintained detailed records of promotional activities, results achieved, and areas for improvement to inform future campaigns.
- Designed, filled, and arranged eye-catching product floorsets to increase sales.
- Managed inventory levels at promotional events to ensure adequate product supply while minimizing waste or shortages.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Educated consumers about product benefits, leading to increased interest and sales conversions.
- Planned and organized sampling events by working hand-in-hand with retail store managers and leaders.
- Maintained accurate records of promotional events and customer interactions.
- Collaborated with sales staff to identify target customers, promote products and increase sales.
- Increased sales by effectively communicating product benefits.
- Established and maintained positive relationships with customers.
- Developed creative displays and signage to draw customers to products.
- Trained new brand ambassadors, ensuring consistency and quality in brand representation.
- Attended industry conferences to keep abreast of market trends and network with potential partners.
- Built and maintained strong relationships with retail staff, ensuring brand prominence in stores.
- Boosted brand visibility at major events by representing and speaking knowledgeably about products.
- Engaged with potential customers to foster positive brand image, leading to increased consumer interest.
- Facilitated partnerships with complementary brands, creating synergistic marketing opportunities.
- Negotiated with event organizers for prime positioning, maximizing brand exposure.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Education
Bachelor of Arts - Mass Communication
Louisiana State University
Baton Rouge, LA05-2005
Skills
- Customer Service
- Effective communicator
- Customer Engagement
- Exceptional communication
- Customer Relations
- Adaptable Personality
- Team Leadership Qualities
- Relationship builder
- Customer Relationship Building
- Goal-oriented mindset
- Brand Awareness
- In-depth product knowledge
- Branding
- Sales expertise
- Staff Training
Timeline
Brand Ambassador
Christian Dior
06.2012 - 01.2024
Bachelor of Arts - Mass Communication
Louisiana State University
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