Courtney Merjil

• Review and processed medical claims for accuracy, completeness, and adherence to insurance policies and guidelines

• Investigate and resolve complex claim issues by analyzing medical records, policy documents, and billing information

• Identify potential fraudulent activities or billing errors through careful analysis of claims data

• Maintain a high level of productivity while meeting quality standards in processing a large volume of claims daily

• Utilize coding systems such as CPT, ICD-10, HCPCS to accurately assign appropriate reimbursement codes for services rendered

• Assist in the development and implementation of new processes to improve efficiency in claims processing workflow

• Perform audits on process claims to identify trends or patterns that may require further investigation or process improvement

• Maintain accurate documentation of all actions taken during the claims review process for audit purposes

• Train and supervise kitchen and service staff
• Oversee compliance with sanitation, safety and food preparation
• Keep dining and kitchen clean and organized
• Engage with customers to ensure satisfaction
• Handle customer complaints and deescalate any issues that may arise
• Close all registers at end of day and verify all registers and safes have the correct amounts

• Provide excellent customer service
• Process various transactions for customers including deposits, withdrawal's, check cashing and loan payments
• Operated cash registers and time delay safe with large amount of cash
• Promote services to customers such as loans, check cashing, debit card and tax services
• Verify checks for accuracy prior to issuing funds
• Ability to identify fraudulent checks and other possible fraudulent transactions
• Determine customer eligibility for loan products
• Perform marketing duties such as going to other businesses and leaving flyers with the services we provide and also make outbound calls for former customers to inform of the products we offer

• Provide excellent service to guests
• Maintained a clean and organized work environment
• Prepared sauces/salads/pastas etc
• Trained new hires in food preparation.