Susan Cannon Thomas
GARFIELD HEIGHTS,OH
Summary
Dynamic Senior Claim professional at Medical Mutual, recognized for exceptional problem-solving and customer service skills. Proven track record in fast-paced environments, demonstrating strong teamwork and collaboration. Adaptable and detail-oriented, effectively managing multiple projects while maintaining a positive attitude and commitment to excellence.
Overview
44
44
years of professional experience
1
1
Certification
Work History
Senior Claims Representative
Medical Mutual of Ohio
04.1979 - 03.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Cleveland Heights High
Cleveland Heights, OH06.1978
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Accomplishments
For over 40 years I have maintained a 97% quality statistic and an average of 85% or better productivity.
Certification
Microsoft Access 2002 - Level 1
Above and Beyond from the President
Client Server Training
Medical Terminology
Introduction To Time Management
Managing Time and Work
Claims Adjudication
Medicare Skilled Nursing
Quality Claims Coding
Medicare Professional Reading Eombs
Timeline
Senior Claims Representative
Medical Mutual of Ohio
04.1979 - 03.2023
Cleveland Heights High
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