Miranda Campbell
Dallas,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Skilled in investigating and analyzing liability concerning personal or property loss. Proven history of leveraging excellent negotiation skills to facilitate settlements. Excellent communication skills demonstrated through previous years of experience.
Overview
11
11
years of professional experience
Work History
Senior Telephone Claims Representative
National General Insurance
02.2013 - Current
- Interviewed insureds, agents and claimants to correct errors or omissions and investigate questionable claims.
- Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.
- Provided mentorship to new hires, sharing knowledge and experience in order to expedite their learning curve within the role.
- Educate customers on coverage and claim handling
- Fielded customer complaints, escalating complex issues to management for resolution.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
Material Misrepresentation Telephone Claims Rep
National General Insurance
01.2015 - 02.2018
- Investigated and resolved complex coverage losses.
- Contributed to continuous process improvement initiatives by providing feedback on current systems and suggesting potential enhancements.
- Coordinated effectively with other departments as needed when handling interrelated claims or escalating issues requiring further attention outside of my scope as a Telephone Claims Representative.
- Conducted detailed assessments of claims documents, ensuring accuracy and completeness before submission for approval.
- Served as a subject matter expert on specialized claims, providing guidance and support to other team members when needed.
Material Damage Telephone Claims Representative
Direct General
01.2014 - 01.2015
- Reviewed coverage and assess liability accordingly for more complex losses. Evaluate and adjust claims within limit of authority
- Developed a reputation for exceptional attention to detail in claim reviews, ensuring accuracy at every stage of the process.
- Increased efficiency within the team by cross-training in multiple areas of expertise.
- Achieved high levels of customer retention with exceptional communication skills and empathetic approach to resolving issues.
- Handled complex claims scenarios calmly under pressure, utilizing problem-solving skills to find appropriate resolutions swiftly.
Education
No Degree - Child Development
Cedar Valley Community College
Lancaster, TX05.2026
High School Diploma -
Duncanville High School
Duncanville, TX05.2005
Skills
- Coverage Assessment
- Friendly, Positive Attitude
- Multitasking
- Customer Service
- Claims Processing
- Active Listening
- Claims Investigation
- Policy understanding
- Organization
- Team Training
- Computer Skills
- Team Leadership
- Active Learning
- Coaching and Mentoring
- Complaint Handling
- Claims
Timeline
Material Misrepresentation Telephone Claims Rep
National General Insurance
01.2015 - 02.2018
Material Damage Telephone Claims Representative
Direct General
01.2014 - 01.2015
Senior Telephone Claims Representative
National General Insurance
02.2013 - Current
No Degree - Child Development
Cedar Valley Community College
High School Diploma -
Duncanville High School
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