Jeffrey Keil
Runnells
Summary
Successful claims professional with 27 years of industry experience. Successful at meeting customer and company needs with fair and equitable approach to claims process. Detail-oriented, systematic and skilled in identifying exposures and proposing actionable solutions.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Claims Representative
West Bend Mutual Insurance
03.2021 - Current
- Handles complex property claims with minimal supervision and guidance.
- Research and formulates a basis on which coverage decisions will be made.
- Conducts thorough investigations, evaluate damages and liability.
- Negotiate settlements with insureds, claimants and attorneys.
Property Claims Specialist
Selective Insurance
06.2020 - 03.2021
- Handles residential & commercial property claims for assigned region
- Evaluate and settle property related damages between $0 - $100K
- Responsible for inspections, coverage determinations, negotiations and settlements within established authority
Senior Estimator
Restore Magic Construction
04.2019 - 06.2020
- Inspect and complete reconstruction estimates for residential and commercial property damage
- Communicate with owners, insurance companies and adjusters to assist with agreed scope of repairs
- Assist Project Managers with change orders and supplement damage costs
Marketing Representative
ServPro of Des Moines SW/East
12.2018 - 03.2019
- Market ServPro services to businesses, insurance companies and agents as well as adjusters
- Represent ServPro at special events and local partnerships
- Assist Project Managers and crew with mitigation work when experiencing high work loads
Senior Claims Representative
IMT Insurance
06.2013 - 08.2018
- Multi-line claim representative for assigned territory
- Inspect, evaluate and settle property, automobile, liability, medical payment and bodily injury claims
- Responsible for coverage determinations, negotiations, reserving and settlements
Reinsurance Claim Specialist
Grinnell Mutual Insurance
06.2011 - 06.2013
- Provided reinsurance claim expertise for member and non-member mutuals with specialty focus on equipment breakdown claims
- Consulted with mutual adjusters and managers for policy interpretation, coverages and regulations
- Prepared and provided training and presentation on claims handling and equipment breakdown claims
- Compiled monthly reinsurance reserves Audited member mutual claim files
Education
Diploma -
Carlisle High School
Carlisle, IA05.1988
Skills
- Customer Service
- Written & Verbal Communication
- Technology
- Property Estimating
- Policy Interpretation
- Task Prioritization
- Personal, casualty and property loss
- Policy investigations
Certification
AIC - Associate In Claims
API - Associate In Personal Insurance
AINS - Associate In General Insurance
Level II Xactimate
Timeline
Senior Claims Representative
West Bend Mutual Insurance
03.2021 - Current
Property Claims Specialist
Selective Insurance
06.2020 - 03.2021
Senior Estimator
Restore Magic Construction
04.2019 - 06.2020
Marketing Representative
ServPro of Des Moines SW/East
12.2018 - 03.2019
Senior Claims Representative
IMT Insurance
06.2013 - 08.2018
Reinsurance Claim Specialist
Grinnell Mutual Insurance
06.2011 - 06.2013
Diploma -
Carlisle High School
AIC - Associate In Claims
API - Associate In Personal Insurance
AINS - Associate In General Insurance
Level II Xactimate
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