Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Courtney Metcalf

Parma,Ohio

Summary

Proven customer service expert from Medina County District Library, adept in payment processing and fostering customer loyalty. Excelled in handling high-volume inquiries with professionalism, ensuring data accuracy and confidentiality. Demonstrated exceptional attention to detail and a professional telephone demeanor, significantly enhancing service quality and efficiency.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service Clerk

Medina County District Library
Brunswick, OH
06.2016 - Current
  • Organized efficient service responses by directing visitors and callers to correct personnel.
  • Balanced multiple tasks simultaneously while maintaining composure under pressure during peak hours or challenging situations.
  • Maintained up-to-date knowledge of company policies, procedures, and products to better serve customers.
  • Built strong relationships with customers, fostering trust and loyalty through exceptional service.
  • Resolved escalated customer complaints with empathy and professionalism, ensuring satisfactory resolutions.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Managed a high volume of calls and emails, ensuring timely responses and accurate information.
  • Promptly responded to inquiries and requests from customers.
  • Processed U.S. passport applications with extreme attention to detail and accuracy.
  • Handled both sensitive and confidential documents and information with discretion on a daily basis.
  • Entered and maintained data in customer accounts with accuracy.

Education

Bachelor Of Arts - Biblical Studies

Johnson University
Knoxville

Skills

  • Record preparation
  • Payment Processing
  • Customer service excellence
  • Product Knowledge
  • Quality Assurance
  • Computer Proficiency
  • Microsoft Outlook
  • Microsoft Office
  • Data Entry
  • Appointment Scheduling
  • Professional telephone demeanor
  • Attention to detail

Certification

I have been a certified U.S. passport agent for over seven years.

Timeline

Customer Service Clerk

Medina County District Library
06.2016 - Current

Bachelor Of Arts - Biblical Studies

Johnson University
Courtney Metcalf