Courtney Metcalf
Parma,Ohio
Summary
Proven customer service expert from Medina County District Library, adept in payment processing and fostering customer loyalty. Excelled in handling high-volume inquiries with professionalism, ensuring data accuracy and confidentiality. Demonstrated exceptional attention to detail and a professional telephone demeanor, significantly enhancing service quality and efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Clerk
Medina County District Library
Brunswick, OH
06.2016 - Current
- Organized efficient service responses by directing visitors and callers to correct personnel.
- Balanced multiple tasks simultaneously while maintaining composure under pressure during peak hours or challenging situations.
- Maintained up-to-date knowledge of company policies, procedures, and products to better serve customers.
- Built strong relationships with customers, fostering trust and loyalty through exceptional service.
- Resolved escalated customer complaints with empathy and professionalism, ensuring satisfactory resolutions.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Managed a high volume of calls and emails, ensuring timely responses and accurate information.
- Promptly responded to inquiries and requests from customers.
- Processed U.S. passport applications with extreme attention to detail and accuracy.
- Handled both sensitive and confidential documents and information with discretion on a daily basis.
- Entered and maintained data in customer accounts with accuracy.
Education
Bachelor Of Arts - Biblical Studies
Johnson University
KnoxvilleSkills
- Record preparation
- Payment Processing
- Customer service excellence
- Product Knowledge
- Quality Assurance
- Computer Proficiency
- Microsoft Outlook
- Microsoft Office
- Data Entry
- Appointment Scheduling
- Professional telephone demeanor
- Attention to detail
Certification
I have been a certified U.S. passport agent for over seven years.
Timeline
Customer Service Clerk
Medina County District Library
06.2016 - Current
Bachelor Of Arts - Biblical Studies
Johnson University