Courtney Midgett
Summary
Enthusiastic and motivated worker that takes pride in my work. I am currently in school for Criminal Justice and want to work in an environment that I can grow with. I am organized, attentive, dependable, work well under pressure, and can help my team achieve company goals.
Overview
14
14
years of professional experience
Work History
Waitress
Tuscany Grill
07.2015 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Optician/Technician
Advanced Wellness Eyecare
09.2019 - 08.2023
- Facilitated seamless transitions between optometry office visits by efficiently handling paperwork, payments, and insurance verification processes.
- Assisted in training new optician technicians, fostering a team-oriented work environment focused on quality patient care.
- Increased sales through personalized frame recommendations based on facial features, lifestyle needs, and fashion preferences.
- Played a key role in increasing overall patient retention rates by consistently providing high-quality care and personalized eyewear solutions.
- Provided exceptional customer service by promptly addressing questions or concerns regarding eyewear purchases or insurance claims.
- Maintained up-to-date knowledge of industry trends, ensuring patients received the most advanced lens technologies available.
- Developed strong relationships with vendors to negotiate competitive pricing for frames and lenses, maximizing profitability without sacrificing quality.
- Ensured customer satisfaction with precise adjustments, repairs, and fittings for eyewear.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Assisted with dilating patients or using eye medications when directed by optometrist.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Acquainted patients with procedures and explained purpose of testing to establish consent.
- Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
Factory Worker
Victor Dana
05.2018 - 09.2019
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained a clean and safe workspace by adhering to safety protocols and regularly organizing the factory floor.
- Collaborated with team members to meet daily production quotas, promoting a positive work environment.
- Carefully packaged finished products and prepared for shipment.
- Communicated effectively with supervisors regarding any issues or concerns related to machine functionality or production output.
- Participated in training sessions to enhance skills and knowledge.
- Adapted to changing production schedules and priorities, demonstrating flexibility and a strong work ethic in meeting company objectives.
Cashier Supervisor
DJ's Party Supply
07.2016 - 05.2018
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
Waitress
Applebee's Grill + Bar
05.2014 - 07.2015
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Waitress
Monicals
10.2010 - 05.2014
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
Bachelor of Science - Criminal Justice And Administration
University of Phoenix
Tempe, AZ10.2027
High School Diploma -
Robinson High School
Robinson, IL05.2012
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Optical Sales
- Optical Measurements
- Optical dispensing
- Strategic Problem Solver
- Reflective Communicator
- Intentional Problem Solver
- Reflective Problem Solver
- Reflective Decision Maker
Timeline
Optician/Technician
Advanced Wellness Eyecare
09.2019 - 08.2023
Factory Worker
Victor Dana
05.2018 - 09.2019
Cashier Supervisor
DJ's Party Supply
07.2016 - 05.2018
Waitress
Tuscany Grill
07.2015 - Current
Waitress
Applebee's Grill + Bar
05.2014 - 07.2015
Waitress
Monicals
10.2010 - 05.2014
Bachelor of Science - Criminal Justice And Administration
University of Phoenix
High School Diploma -
Robinson High School
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