Courtney Midkiff
Siloam,NC
Summary
Dynamic professional with a strong background in customer service and project coordination at Lowe's Corporate Office. Proven ability to enhance customer satisfaction through effective communication and problem resolution. Skilled in organization and critical thinking, successfully managing multiple projects while fostering collaborative relationships with clients and team members.
Overview
10
10
years of professional experience
Work History
Pre-K Assistant Teacher
Rockford Elementary School
01.2023 - Current
- Facilitated engaging learning activities that promoted social, emotional, and cognitive development in Pre-K students.
- Assisted lead teacher in developing lesson plans aligned with curriculum standards and individual student needs.
- Monitored classroom behavior to ensure a safe and supportive environment for all learners.
- Collaborated with parents and caregivers to provide updates on student progress and areas for improvement.
Project Coordinator
Lowe's Corporate Office
06.2021 - 10.2022
- Manage interior and exterior remodeling projects.
- Coordinate with customers from start to finish of their installations.
- Work with third-party installers and vendors to promote productive for installations.
- Used critical thinking skills when issues were present.
Service Coordinator
Lowe's Corporate Office
06.2017 - 09.2019
- Manage small installations such as flooring, doors, and appliances.
- Communicated with customer throughout the entire installation process.
- Communicate with Lowe’s stores regarding products and prices.
Repair Services
Lowes' Corporate Office
04.2016 - 06.2017
- Improved customer satisfaction by providing timely and quality repair services.
- Improved customer satisfaction by providing accurate diagnostics and efficient repair services.
- Increased customer satisfaction by providing prompt and reliable repair services, addressing concerns and answering questions promptly.
Education
Associate of Applied Science - Early Childhood Education
Surry Community College
Dobson, NC05-2026
GED -
Surry Community College
Dobson12-2013
Skills
- Organization
- Customer service
- Communication
- Active listening
- Critical thinking
- Problem resolution
- Call center expereince
- Computer proficiency
Timeline
Pre-K Assistant Teacher
Rockford Elementary School
01.2023 - Current
Project Coordinator
Lowe's Corporate Office
06.2021 - 10.2022
Service Coordinator
Lowe's Corporate Office
06.2017 - 09.2019
Repair Services
Lowes' Corporate Office
04.2016 - 06.2017
Associate of Applied Science - Early Childhood Education
Surry Community College
GED -
Surry Community College
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