Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Courtney Millbrooks

Charlotte,NC

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

9
9
years of professional experience

Work History

Billing Customer Service Representative

Spectrum
Charlotte, NC
07.2023 - Current
  • Answering inbound phone calls from customers related to billing inquiries.
  • Empathizing with customers while accurately addressing their billing needs, and meeting our high customer service standards.
  • Processed payments received from customers by mail or online banking systems.
  • Created customized solutions for unique billing problems that arose during customer interactions.

Rep 2, Billing Customer Service

Spectrum
Charlotte, NC
10.2024 - Current
  • Provided customer service by answering product and service related questions.
  • Assisted co-workers during busy periods or whenever needed in order to provide excellent customer service.
  • Identified opportunities for cross-selling additional products or services.
  • Established positive relationships with customers through effective communication techniques.

Progress Partner

Spectrum
Charlotte, NC
08.2024 - 03.2025
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Maintained updated knowledge through continuing education and advanced training.

Sales Associate

Kids Footlocker
Pineville, NC
08.2016 - Current
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Greeted customers and provided exceptional customer service.
  • Provided accurate information about products, prices and services.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.

Assistant Manager

Kids Footlocker
Pineville , NC
10.2018 - 08.2020
  • Trained new sales staff on product knowledge, sales techniques, and company policies.
  • Prepared reports detailing performance metrics such as sales volumes and conversion rates.
  • Managed a team of sales representatives by providing guidance, training, and support.
  • Taught new associates sales tactics and performance improvement techniques.

Probation/Parole Officer II

North Carolina Department of Adult Corrections
Charlotte, NC
07.2022 - 06.2023
  • Monitored offender activities such as drug testing, job searches, educational programs and social services.
  • Participated in court hearings regarding release status or revocation proceedings.
  • Developed and implemented probation and parole plans to ensure compliance with court orders.
  • Conducted regular home visits, office meetings, and field checks on offenders.

Education

Bachelor of Arts - Criminal Justice And Psychology

Spartanburg Methodist College
Spartanburg, SC
05-2022

Skills

  • Customer service
  • Conflict resolution
  • Time management
  • Attention to detail
  • Adaptability
  • Project management
  • Effective communication
  • Team collaboration

Accomplishments

  • 2024 Spectrum Gold Winner (1)
  • 2024 Bronze Award Winner (5)
  • 2025 Sliver Award Winner (1)

Timeline

Rep 2, Billing Customer Service

Spectrum
10.2024 - Current

Progress Partner

Spectrum
08.2024 - 03.2025

Billing Customer Service Representative

Spectrum
07.2023 - Current

Probation/Parole Officer II

North Carolina Department of Adult Corrections
07.2022 - 06.2023

Assistant Manager

Kids Footlocker
10.2018 - 08.2020

Sales Associate

Kids Footlocker
08.2016 - Current

Bachelor of Arts - Criminal Justice And Psychology

Spartanburg Methodist College

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