Courtney Miller
105 E. First St. Charlotte,MI
Summary
Resourceful and personable pharmacy technician in training, with deep knowledge in facilitating communication and ready and willing to learn. Offering strong organizational, problem-solving, and communication skills. Collaborative and determined to meet deadlines in fast-paced environment.
Overview
7
7
years of professional experience
Work History
Service Coordinator
Meijer
Charlotte, MI
10.2018 - 06.2021
- Handled incoming calls and inquiries from customers regarding services offered.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Provided customer service to ensure client satisfaction.
- Provided timely feedback to management on service failures and customer concerns.
- Identified needs of customers promptly and efficiently.
- Maintained positive working relationship with fellow staff and management.
Assistant Store Manager
Dollar General
Battle Creek, MI
07.2014 - 03.2017
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained inventory by checking merchandise to determine levels.
Education
Certification - Pharmacy Technician
Ross Medical Education Center
Online06-2024
Skills
- Order Verification
- Quality Control
- Inventory Management
- Issue and Complaint Resolution
- Understanding Customer Needs
- Effective Communication
- Mathematical Aptitude
- Team Collaboration
- Cash Register Operations
Languages
American Sign Language
Limited
Affiliations
- Avid reader
- Enjoys puzzles of all kinds
- Quality time with my family
Timeline
Service Coordinator
Meijer
10.2018 - 06.2021
Assistant Store Manager
Dollar General
07.2014 - 03.2017
Certification - Pharmacy Technician
Ross Medical Education Center