Courtney Miller
Moran,KS
Summary
Dynamic customer service professional with extensive experience at Hibbetts Sports, excelling in problem resolution and relationship building. Proven track record of enhancing customer satisfaction through effective communication and team development. Proficient in CRM software and adept at analyzing sales data to drive strategic improvements. Committed to delivering exceptional service in fast-paced environments.
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative
Cobalt
03.2025 - 07.2025
- Assisted customers with inquiries and resolved issues to enhance satisfaction.
- Processed orders and managed returns efficiently to ensure timely fulfillment.
- Maintained accurate records of customer interactions using CRM software.
- Collaborated with team members to improve service delivery and response times.
- Provided product information and recommendations to support customer decision-making.
- Adapted quickly to new systems and procedures for improved workflow efficiency.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded proactively and positively to rapid change.
Store Manager
Hibbetts Sports
01.2023 - 10.2024
- Managed daily operations to enhance customer satisfaction and drive sales growth.
- Supervised staff training programs, ensuring compliance with company policies and enhancing team performance.
- Coordinated inventory management processes, optimizing stock levels and reducing discrepancies.
- Implemented visual merchandising standards to elevate store presentation and improve product visibility.
- Analyzed sales data to identify trends, adjust strategies, and maximize revenue opportunities.
- Fostered a positive work environment through effective communication and conflict resolution skills among team members.
- Led performance evaluations, providing feedback that supported professional development and team motivation.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Team Member
Russell Stovers
2022 - 10.2023
- Assisted customers with inquiries and resolved issues to enhance satisfaction.
- Processed orders and managed returns efficiently to ensure timely fulfillment.
- Maintained accurate records of customer interactions using CRM software.
- Collaborated with team members to improve service delivery and response times.
- Provided product information and recommendations to support customer decision-making.
- Adapted quickly to new systems and procedures for improved workflow efficiency.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded proactively and positively to rapid change.
Education
High School Diploma -
Skills
Customer service
Timeline
Customer Service Representative
Cobalt
03.2025 - 07.2025
Store Manager
Hibbetts Sports
01.2023 - 10.2024
Team Member
Russell Stovers
2022 - 10.2023