Emily Collins Magana
Summary
Dynamic server with exceptional customer service skills honed at Cobalt, adept at enhancing guest experiences through personalized commendations and effective communication. Proven ability to manage high-volume dining while maintaining cleanliness standards and utilizing POS systems for efficient order processing. Committed to exceeding customer expectations and ensuring satisfaction.
Strong focus on teamwork and adaptability, consistently meeting changing needs. Reliable and results-driven, with positive attitude.
Overview
8
8
years of professional experience
Work History
Server
Cobalt
06.2021 - 06.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Server
Cracker Barrel Old Country Store
08.2020 - 06.2021
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Restaurant Server
ACTS Retirement-Life Community
10.2018 - 08.2019
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Bussed and reset tables to keep dining room and work areas clean.
- Stayed up-to-date on menu changes to help customers make food choices.
Team Leader
Chick-fil-A
08.2017 - 06.2018
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
Education
No Degree -
Adonai's Beauty School
Palm Bay, FL01-2025
GED -
Indian River State College
Ft. Pierce, FL01-2018
Skills
- Exceptional customer service
- Strong work ethic
- Cleanliness standards
- Sales techniques
- High volume dining
- Menu memorization
- Service prioritization
- Bill computation
- Front-of-house display creation
- Upselling techniques
- POS operation
- Special dietary requirements
Timeline
Server
Cobalt
06.2021 - 06.2025
Server
Cracker Barrel Old Country Store
08.2020 - 06.2021
Restaurant Server
ACTS Retirement-Life Community
10.2018 - 08.2019
Team Leader
Chick-fil-A
08.2017 - 06.2018
No Degree -
Adonai's Beauty School
GED -
Indian River State College
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