Gabriel Retana
Warner Robins,GA
Summary
Dynamic customer-focused professional with over 10+ years of experience in service-oriented roles. Proven expertise in upselling, training staff, and building lasting customer relationships in fast-paced environments. Adept at clear communication and effective instruction ready to support sales initiatives in a competitive setting.
Overview
11
11
years of professional experience
Work History
Server
El Bronco Mexican Restaurant
02.2017 - Current
- Proactively engaged with customers to identify needs and deliver a positive dining experience
- Ensured clear and accurate communication with the kitchen to minimize errors and enhance guest satisfaction
- Built rapport with repeat customers by recalling preferences and addressing prior concerns to foster loyalty
- Trained new team members on effective communication, order accuracy, and customer service standards
Server/Bartender
Chattahoochee Country Club
07.2014 - 12.2016
- Recognized for outstanding service and positive attitude as employee of the year in 2016
- Created new signature cocktails and contributed to menu planning to enhance guest experience
- Developed inventory programs and collaborated with suppliers to improve offerings and meet customer needs
- Coordinated with team members to plan and execute weekly banquet events, ensuring customer satisfaction and special requests were met
Education
High School Diploma -
Gainesville High School
Gainesville, GA05.2011
Skills
- Daily specials memorization
- Inventory management
- Guest relations management
- Sales expertise
- Experienced in maximizing sales opportunities
- Multitasking
- Proficient in Spanish
Timeline
Server
El Bronco Mexican Restaurant
02.2017 - Current
Server/Bartender
Chattahoochee Country Club
07.2014 - 12.2016
High School Diploma -
Gainesville High School