Courtney Miller
Zanesville,OH
Summary
Detail-oriented professional transitioning from cosmetology to a Dental Assistant role. Skilled in client relationship management, appointment scheduling, and chairside assistance. Proven ability to enhance office organization and deliver outstanding customer service in fast-paced environments.
Overview
1
1
Certification
2
2
years of post-secondary education
8
8
years of professional experience
Work History
Cosmetologist
Self-employeed
Zanesville, OH
09.2018 - Current
- Developed strong client relationships through exceptional customer service.
- Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
- Managed appointment scheduling and client records for efficient operations.
- Backed up reception desk by answering phones, scheduling appointments, and processing payments.
- Maintained cleanliness and organization of workstations and tools.
Cosmetology Assistant
Lenny’s Hair Design
Zanesville, OH
09.2018 - 08.2023
- Scheduled appointments using salon management software for optimal workflow.
- Greeted clients and provided refreshments to enhance their appointment experience.
- Welcomed clients warmly and offered refreshments during appointments.
- Ensured cleanliness and organization of salon to create a welcoming environment.
- Collaborated with team members to ensure smooth operation during busy periods.
- Checked in guests and coordinated appointments to optimize salon workflow.
- Prepared workstations by cleaning tools and organizing supplies efficiently.
- Kept notes listing preferences and services provided to clients for quick reference.
Education
Cosmetology - Cosmetology
Mideast Ctc
Zanesville, OH 08.2018 - 08.2020
Crooksville High School
Crooksville, OHSkills
- Client relationship management
- Customer service excellence
- Client consultations
- Appointment scheduling
- Hygiene standards
- Attention to detail
- Time management
- Team collaboration
- Effective communication
- Problem solving
- Active listening
Certification
- Cosmetology
Timeline
Cosmetologist
Self-employeed
09.2018 - Current
Cosmetology Assistant
Lenny’s Hair Design
09.2018 - 08.2023
Cosmetology - Cosmetology
Mideast Ctc
08.2018 - 08.2020
Crooksville High School